This is great feedback Paul! Language is VERY important in these
tests. It is so easy to unintentionally lead or confuse users with
the language we use. Additional comments below...
-Daphne
Begin forwarded message:
From: Paul Zablosky <[email protected]>
Date: March 20, 2009 11:59:47 AM PDT
To: Daphne Ogle <[email protected]>
Cc: Fluid Work <[email protected]>
Subject: Re: Uploader user testing protocol and supplemental
documentation ready for review
Hi Daphne,
I'm not sure if this is the kind of feedback you were looking
for, but here goes ...
The tasks all seem straightforward, and should exercise the uploader
appropriately. I'm finding it really interesting to learn more about
how these things are done. I did, however, stumble a bit over some
of the text in the instructions:
Task 3 says:
Now, please post all the images of fruit in your "Fruit" folder on
your desktop.
I'm not sure if the verb "post" will be universally understood.
Preceding tasks use "put it on the image gallery", which is much
more specific and explanatory. Also, the preposition "in" could be
misunderstood as meaning "into", which would be confusing.
Substituting "from" might make things clearer.
Thanks! I missed this one. I updated most tasks to use the "put it
on..." language since post is ambiguous and/or leading. Yep, I like
from.
Task 5 says:
Now put all files from the "Misc." folder on the desktop.
Here the preposition "on" is a bit ambiguous and could be
interpreted as "onto" -- again confusing. To fix this you could use
a more action-specific verb than "put", or be clearer about the
destination for the files.
Thanks again. Just didn't finish this sentence :).
I think that confusion could be avoided by simply eliminating the
phrase "on your desktop" from the instructions. I assume that we
aren't trying to evaluate the user's ability to find folders, so
simply indicating the source folders at the beginning of the test
seems a reasonable thing to do. Regarding the destination for the
files, the tasks use three different referents: "image gallery
page", "image gallery web page", and "image gallery tool". Is this
intentional?
Nope. Making them consistent now.
One proofreading remark: In task 4, the sentence "We need to
determine if we can development done..." should probably be "We need
to determine if we can have development done...".
So: Is this kind of feedback useful, or have I just fallen into my
annoying habit of being obsessively picky about language? Please
tell me to shut up if I'm overdoing it.
This is exactly the kind of feedback I was looking for Paul. Thank
you so much!
-Daphne
Regards,
Paul
Daphne Ogle wrote:
Hi all,
I've finished the Uploader round 4 testing protocol. This is in
prep for the testing that Landmark college and Alison B. will be
doing in the near future. If you've got some spare time or are
just curious, please check it out and send feedback.
http://wiki.fluidproject.org/display/fluid/Uploader+User+Testing+-+Round+4+Protocol
Thanks!
Daphne Ogle
Senior Interaction Designer
University of California, Berkeley
Educational Technology Services
[email protected]
cell (510)847-0308
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Daphne Ogle
Senior Interaction Designer
University of California, Berkeley
Educational Technology Services
[email protected]
cell (510)847-0308
_______________________________________________________
fluid-work mailing list - [email protected]
To unsubscribe, change settings or access archives,
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