Hi Sina, I found some of these articles about usability testing helpful and relevant to some of the questions that have come up as we've discussed how to test the CMHR kiosk keypad. Still, I keep coming up against the fact that we're not testing the UI itself, which creates an interesting challenge for us. These articles focus on UI testing, but I found that they still provide some good tips for our testing and also got me thinking about how to make sure we're testing the keypad (and keypad/UI interaction) rather than the UI itself. I'm wondering if we might need to simplify the UI in order to do this, as we've talked about a bit.
The main link: http://www.uie.com/browse/usability_testing/ Individual articles that seem helpful at first glance: Bending the Protocols: Useful Variations on Usability Tests<http://www.uie.com/articles/bending_protocals/> Three Questions You Shouldn't Ask During User Research<http://www.uie.com/articles/three_questions_not_to_ask/> Usability Testing. Oh, The Things You Can Learn<http://www.uie.com/articles/usability_tests_learn/> Dana
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