-----Original Message----- From: Carol Block [mailto:[EMAIL PROTECTED] Sent: Thursday, March 06, 2003 9:03 AM To: Ruben Bybee Subject: Sendmail Pro Issue
Yes, Ruben, you are correct. We are no longer patching versions of Sendmail Pro running OS that are not as current as 7.1, I believe. There are lots of changes to RH (and Sendmail) that make them both far more secure, with less vulnerabilities, than older versions of OS'es and our products. We end of life our products for a reason. We don't recommend companies run old versions of our software due to enhancements to products as new versions are released. We don't sell old versions of s/w once a new version is released. As a matter of fact, like you said on Monday, Blue Mountain purchased the upgrade for Pro (back in 3/2000) but choose not to install it. You bought it for a good reason. It's a better product than Pro. Judging from your emails, you are stuck upgrading to a current RH version to avoid the vulnerability. You are the first customer I have had all week that is in the same position as you are (using a RH 6.0 or less version). I am sorry that you need to upgrade your OS to patch your system. I would venture that your system would benefit from both upgrades, once the pain is over. Good luck, Ruben. Carol Ruben Bybee wrote: > > Hi Carol, > > Before I post your response to the BugTraq archives I just want to > confirm that you will no longer be patching commercial versions of > sendmail on RH Pre OS 6.0 systems. > > Thank You, > > Ruben > > -----Original Message----- > From: Carol Block [mailto:[EMAIL PROTECTED] > Sent: Wednesday, March 05, 2003 1:04 PM > To: Ruben Bybee > Subject: Re: Help : Server Offline : Upgrade Failed > > The patch for 8.9.3 is not for RH. > You have to upgrade RH before you can use Switch. When you have > done that, please let me know. There is no point in talking ot > an engineer until you have the right OS on your server. > > Carol > > Ruben Bybee wrote: > > > > Hi Carol, > > > > We are running Red Hat v5.2 > > > > We have successfully restored our software to Sendmail Pro v8.9.3 but > we > > know we are still vulnerable. > > > > You can have an engineer call me at 509-629-3823. > > > > I noticed that you do have a patch for 8.9.3 but I don't think that > will > > work for us. > > > > Take Care, > > > > Ruben > > > > -----Original Message----- > > From: Carol Block [mailto:[EMAIL PROTECTED] > > Sent: Wednesday, March 05, 2003 12:31 PM > > To: Ruben Bybee > > Subject: Re: Help : Server Offline : Upgrade Failed > > > > Ruben, > > > > What OS were you running? Did you read the README to make sure any > > compatibility issues were resolved? I will try to get an engineer > > to help you. They are handling the folks with current support > > contracts first. > > > > How should they reach you? > > > > C. > > > > Ruben Bybee wrote: > > > > > > Hi Carol, > > > > > > I think we have a server that doesn't have a current enough OS to > > > support Sendmail Switch. I uninstalled all sendmail products, then > > > installed and it said to run the installer. I tried and it just goes > > > back to the prompt. > > > > > > Currently I have over 200 virtual domains and a core server offline. > > > > > > Help please. > > > > > > Thanks, > > > > > > Ruben > > > > > > -----Original Message----- > > > From: Carol Block [mailto:[EMAIL PROTECTED] > > > Sent: Wednesday, March 05, 2003 11:11 AM > > > To: Ruben Bybee > > > Subject: Re: Need Sendmail Switch 2.25 Please > > > > > > Ruben, > > > > > > Did you uninstall Pro first? Did you make copies of the files you > > need? > > > > > > The readme file should contain all the instructions you will need > > > to do this. > > > > > > Good luck. > > > > > > Carol > > > > > > Ruben Bybee wrote: > > > > > > > > Hi Carol, > > > > > > > > Thank you very much for the update. I was able to download BUT > here > > is > > > > there error I get now : > > > > > > > > [EMAIL PROTECTED] RedHat]# rpm --force --install > > > smiswitchgui-2.2.0-1.i386.rpm > > > > error: failed dependencies: > > > > sendmailpro conflicts with smiswitchgui-2.2.0-1 > > > > > > > > I don't want to lose any of my sendmailpro configuration. > > > > > > > > Thanks, > > > > > > > > Ruben > > > > > > > > -----Original Message----- > > > > From: Carol Block [mailto:[EMAIL PROTECTED] > > > > Sent: Wednesday, March 05, 2003 8:46 AM > > > > To: Ruben Bybee > > > > Subject: Re: Need Sendmail Switch 2.25 Please > > > > > > > > Please check your download page. I just processed an order for > you. > > > > > > > > C. > > > > > > > > Ruben Bybee wrote: > > > > > > > > > > Hi Carol, > > > > > > > > > > Where do I find a copy of Sendmail Switch 2.25? We only have > > version > > > > > 2.0.0. > > > > > > > > > > Thank You, > > > > > > > > > > Ruben > > > > > > > > > > -----Original Message----- > > > > > From: Carol Block [mailto:[EMAIL PROTECTED] > > > > > Sent: Tuesday, March 04, 2003 10:31 AM > > > > > To: Ruben Bybee > > > > > Subject: Re: Sendmail Pro Upgrade > > > > > > > > > > Do you have automated processes that update your virtusertables? > > > > > If so, Switch supports that. > > > > > > > > > > I am a bit unclear as to what you are doing. Pleae provide more > > > > > information. > > > > > > > > > > Carol > > > > > > > > > > Ruben Bybee wrote: > > > > > > > > > > > > Hi Carol, > > > > > > > > > > > > Then I assume you will assist with the re-configuration as we > > have > > > > > > hundreds of virtual domains linked to Sendmail pro v8.9.3 and > > > > > automated > > > > > > routines that update these domains. It was my understanding > and > > my > > > > > > personal experience that Sendmail Switch was not configured > the > > > same > > > > > > way?? > > > > > > > > > > > > Please let me know as soon as possible. > > > > > > > > > > > > Thank You, > > > > > > > > > > > > Ruben > > > > > > > > > > > > -----Original Message----- > > > > > > From: Carol Block [mailto:[EMAIL PROTECTED] > > > > > > Sent: Tuesday, March 04, 2003 9:16 AM > > > > > > To: Ruben Bybee > > > > > > Subject: Sendmail Pro Upgrade > > > > > > > > > > > > Ruben, > > > > > > > > > > > > After checking with our support department, there is no patch > > for > > > > > > Sendmail Pro (8.9.3). You have to upgrade to 2.2 via the free > > > > upgrade > > > > > > that we have provided to all Sendmail Pro customers. Given > that > > > 2.2 > > > > > > is a better version that the Sendmail Pro product we decided > not > > > to > > > > > > patch it. 2.2 is much more secure. > > > > > > > > > > > > I hope this helps. > > > > > > > > > > > > -- > > > > > > Carol Block, Sales Operations Manager > > > > > > Sendmail, Inc. > > > > > > 6425 Christie St. 4th Fl. > > > > > > Emeryville, CA 94608 > > > > > > Direct: 510/594-5500 > > > > > > Fax: 510/594-5429 > > > > > > > > > > -- > > > > > Carol Block, Sales Operations Manager > > > > > Sendmail, Inc. > > > > > 6425 Christie St. 4th Fl. > > > > > Emeryville, CA 94608 > > > > > Direct: 510/594-5500 > > > > > Fax: 510/594-5429 > > > > > > > > -- > > > > Carol Block, Sales Operations Manager > > > > Sendmail, Inc. > > > > 6425 Christie St. 4th Fl. > > > > Emeryville, CA 94608 > > > > Direct: 510/594-5500 > > > > Fax: 510/594-5429 > > > > > > -- > > > Carol Block, Sales Operations Manager > > > Sendmail, Inc. > > > 6425 Christie St. 4th Fl. > > > Emeryville, CA 94608 > > > Direct: 510/594-5500 > > > Fax: 510/594-5429 > > > > -- > > Carol Block, Sales Operations Manager > > Sendmail, Inc. > > 6425 Christie St. 4th Fl. > > Emeryville, CA 94608 > > Direct: 510/594-5500 > > Fax: 510/594-5429 > > -- > Carol Block, Sales Operations Manager > Sendmail, Inc. > 6425 Christie St. 4th Fl. > Emeryville, CA 94608 > Direct: 510/594-5500 > Fax: 510/594-5429 -- Carol Block, Sales Operations Manager Sendmail, Inc. 6425 Christie St. 4th Fl. Emeryville, CA 94608 Direct: 510/594-5500 Fax: 510/594-5429
