One difficulty we have with purchasing technology is that most of the people
who sell it don't seem to have that much knowledge about the products. In
particular, we are shopping for a scanner. We have one which we have been
very unhappy with for a number of reasons.

Can anyone point me toward somewhere that I can really find out the
differences between the different products which are currently on the
market?

One problem with scanners I've used (which I've had with two different
scanners) is that they seem to scan things darker than they actually are,
which loses some of the detail.

The other problem is that it seems the more they try to make the software
"user friendly", the more control you lose. So we have problems like that
when I try to scan line art on the one we currently have, my only two
choices are "Hundreds of shades of gray" or "millions of colors". Well, I
want black and white - but since that's not a choice it scans the paper as
well as the image and I have a huge file and a lot of background (its NEVER
really totally white) that I don't want (I finally got around this by
telling it that it is scanning "text", not "image" - but that sometimes
creates other problems). On the scanner in the office next door, you can't
tell it what resolution you want. So I have to fool around with the other
choices and make multiple scans until I get one that turns out to have the
resolution I want (not a problem when scanning for the web, but I've had the
dickens of a time getting really good resolution out of it for print
images). The sales people just look at my blankly when I ask about these
things.

How do other people handle these kinds of issues when shopping for
technological products?
-cynthia

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