Ellen- The fact that the printer was working fine and then suddenly developed big problems makes me think something mechanical may have broken. However, here's what HP says in their Web support about paper feeding problems on this printer -- their recommendations include what both Sue and Cynthia suggested.
*Fixing paper feed problems* *If the printer is not picking up paper, check to see if there is paper in the IN tray. If there is not, load paper into the IN tray *and press the RESUME button. *Do not load more than 100 sheets of 20-pound paper in the IN tray. The paper stack should not exceed 10 mm or .38 inches. *Use the same type paper in the paper tray when you are printing. *If one type of paper jams consistently, try a different type of media. *Make sure that the paper width adjuster is against the left side of the stack but is not blocking the stack. Push in the paper length adjuster to make sure that the paper is fully seated in the printer. *Do not push so hard that the paper buckles. *Do not use paper, envelopes, or cards that are torn, buckled, have curled edges, or do not lie flat. *If using the IN tray to load several envelopes, push the paper length adjuster toward the envelopes until it stops. Do not bend the envelopes. *Load only one envelope at a time in the single-sheet input tray and be sure that it is inserted fully into the slot. *Use envelopes with square flaps instead of triangular flaps, or tuck the flaps inside the envelopes. *If the printer's paper feed rollers become covered with debris (dust or paper fibers), clean the rollers with a soft cloth dampened with water. *If the paper loads unevenly in the printer, one or more of the rollers on the rear access door is missing. Remove the rear access door and check to see if all six rollers in the door are present. If any are missing, the door assembly needs to be replaced. This is a customer replaceable part, number C4557-60076. *If the printer does not drop any paper from the wings to the OUT tray, remove the excess paper. The paper stack should not exceed 10 mm or .38 inches. *If the printer is sending more than a single sheet through at one time, remove the paper from the IN tray and separate any sheets that are stuck together. Reload the paper in the IN tray. *If the printer is not ejecting paper, then turn off the printer. If your computer is turned on, turn it off. Then, turn on the computer. Wait a few seconds. Turn on the printer. FACT wrote: > Hi all, > We have an hp840c deskjet printer that won't print. It was fine > yesterday. You can hear the printer try to grab the paper but it > doesn't. On the rare chance it does grab, it grabs more than one sheet. > On top of that it sometimes curls the edge of the paper and jems the > printer. Any thoughts? > Thanks, > Ellen > > > **Folkschool-list archives are at: <http://www.mint.net/folkschool/helpnet/archives.htm> Sponsored by Pine Tree Folk School ==^================================================================ This email was sent to: [email protected] EASY UNSUBSCRIBE click here: http://topica.com/u/?a84vzQ.a9gqS3.YXJjaGl2 Or send an email to: [EMAIL PROTECTED] T O P I C A -- Register now to manage your mail! http://www.topica.com/partner/tag02/register ==^================================================================
