Same happened to me yesterday, but I had forgotten to run:

foreman-installer --scenario katello --upgrade

Did you run this part?  If not, this would be the reason for your problem. 
 You could verify this by looking at /var/log/foreman/production.log.  Your 
500 errors will look similar to:

2017-07-17 12:35:53 37103215 [app] [I] Started GET 
"/katello/sync_management" for 192.168.122.1 at 2017-07-17 12:35:53 +0100
2017-07-17 12:35:53 37103215 [app] [I] Processing by 
Katello::SyncManagementController#index as HTML
2017-07-17 12:35:53 37103215 [app] [I] Current user: admin (administrator)
2017-07-17 12:35:53 37103215 [katello/pulp_rest] [E] RestClient.post 
"https://katello.innes.net/pulp/api/v2/repositories/search/";, 614 byte(s) 
length, "Accept"=>"*/*; q=0.5, application/xml", "Accept-Encoding"=>"gzip, 
deflate", "Content-Length"=>"614", "accept"=>"application/json", 
"content_type"=>"application/json"
 | \n# => 500 InternalServerError | text/html 531 bytes
 | 
2017-07-17 12:35:53 37103215 [app] [I] Completed 500 Internal Server Error 
in 49ms (ActiveRecord: 4.1ms)
2017-07-17 12:35:53 37103215 [app] [F] 
 | RestClient::InternalServerError (500 Internal Server Error):
 |   katello (3.4.2) app/models/katello/glue/pulp/repos.rb:53:in 
`prepopulate!'
 |   katello (3.4.2) app/helpers/katello/sync_management_helper.rb:38:in 
`collect_repos'
 |   katello (3.4.2) 
app/controllers/katello/sync_management_controller.rb:29:in `index'
 |   app/controllers/concerns/application_shared.rb:15:in `set_timezone'
 |   app/controllers/concerns/foreman/controller/topbar_sweeper.rb:12:in 
`set_topbar_sweeper_controller'
 |   katello (3.4.2) lib/katello/params_parser_wrapper.rb:12:in `call'
 |   lib/middleware/catch_json_parse_errors.rb:8:in `call'
 |   lib/middleware/tagged_logging.rb:18:in `call'
 | 
 | 

You see Katello is being referenced as (3.4.2) rather than (3.4.3).

Posting this part of your production.log will also help diagnose the 
problem if this isn't the cause.

D

On Tuesday, 18 July 2017 08:48:11 UTC+1, Arsène Gschwind wrote:
>
> Hi all,
>
> I'm pretty new to Katello and Foreman and since I've updated pulp to the 
> latest version I'm not able to use any function/feature of it, 
> Katello/foreman throws always the following error:
>
> There was an issue with the backend service pulp: 500 Internal Server Error
>
>
> I've tried to debug what's going on but could locate anything in the logs 
> so far.
>
> Here the version I'm running:
> katello-3.4.3-1.el7.noarch
> foreman-1.15.2-1.el7.noarch
> pulp-client-1.0-1.noarch
> pulp-docker-plugins-2.4.0-2.el7.noarch
> pulp-katello-1.0.2-1.el7.noarch
> pulp-puppet-plugins-2.13.2-1.el7.noarch
> pulp-puppet-tools-2.13.2-1.el7.noarch
> pulp-rpm-plugins-2.13.2-1.el7.noarch
> pulp-selinux-2.13.2-1.el7.noarch
> pulp-server-2.13.2-1.el7.noarch
>
> Thanks for any help to debug that problem.
>
> rgds,
> Arsène
>

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