Huh? The downtime was expected during 13:00 and 14:00 UTC, or at least there was an email warning of such things the day before... hardly unplanned or unknown.
Tom On 25 May 2011 11:12, Domas Mituzas <[email protected]> wrote: > > > > As you can see it refers to some unknown error. In this case the > > maintentance was known and* pre-planned* for several days. > > technically this was unknown problem :) > > > A lot of people were confused by the outage and the error page was > unhelpful > > to them. This could have been mitigated simply by editing that > > page temporarily to say "Our servers are undergoing scheduled > maintenance, > > which has resulted in some downtime. This should be concluded by 14:00 > UTC, > > please be patient whilst the maintenance progesses." > > We did not really know when we will fix it :) > > > And this is the extent of my suggestion to improve our communication with > > readers. > > IMO we're discussing completely wrong things here. Site was down, doesn't > really matter in what way ;-) > I'm sure we'd look much more professional if our downtime message would > always say "planned maintenance in process!" ;-) > > Domas > _______________________________________________ > foundation-l mailing list > [email protected] > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/foundation-l > _______________________________________________ foundation-l mailing list [email protected] Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/foundation-l
