Well, I'm glad to have been of help to Adobe QA. At 01:35 PM 1/11/2008, Dov Isaacs wrote: >Well, what we do know is that the problem is NOT Acrobat >or Distiller or the PostScript driver or any of their >interactions with FrameMaker. Looks like an genuine, internal >FrameMaker bug! > > - Dov > >> -----Original Message----- >> From: Emily Berk [mailto:[EMAIL PROTECTED] >> Sent: Friday, January 11, 2008 1:20 PM >> To: Dov Isaacs >> Cc: [email protected] >> Subject: RE: The dreaded Internal Error error meets the dreaded Adobe >support, sigh >> >> I deleted this file from the Windows/system32 directory, downed the >laptop, and then rebooted. >> >> When I ran FM, and tried to print to Adobe PDF, I got the same >Internal Error message, which occurred >> at 0% complete. >> >> So, I started deleting chapters from the beginning of the book and >then saved the book file. And each >> time, I tried to print to pdf. Each time I got the same Internal >Error message. >> >> Then I tried to create a new document using a FM template (the Book >chapter.fm template). When I >> tried to print to pdf, I got the same Internal Error message. >> >> Guess the next step is to try the export to .mif, but given the number >of chapters in the book, that >> is going to take a long time. I'll try to export a single file to >.mif first and see if that works. >> >> Are Frameusers all sick of hearing about my lack of progress? Perhaps >I should just respond to >> suggesters? Don't all answer at once, but if I don't receive a >compelling case for keeping y'all >> updated on the gritty details, I'll start to just respond to the few >who made suggestions. >> >> -- Emily >> >> At 12:34 PM 1/11/2008, you wrote: >> >Delete file C:\Windows\FNTCACHE.DAT with all applications >> >closed and no printing going. Then immediately reboot! >> > >> > - Dov >> > >> >> -----Original Message----- >> >> From: Emily Berk [mailto:[EMAIL PROTECTED] >> >> Sent: Friday, January 11, 2008 12:22 PM >> >> To: Dov Isaacs; [email protected] >> >> Subject: RE: The dreaded Internal Error error meets the dreaded >Adobe >> >support, sigh >> >> >> >> Thanks so much, Dov. >> >> >> >> I guess I had turned myself into a developer a few years back and >> >dropped my membership to the >> >> Frameusers list. I should have tried it first, before picking up >the >> >phone. >> >> >> >> How do I delete the Windows system font cache? >> >> >> >> -- Emily >> >> >> >> At 11:52 AM 1/11/2008, Dov Isaacs wrote: >> >> >Emily, >> >> > >> >> >On behalf of Adobe, let me apologize for the runaround that you >> >> >got from Adobe's Tech Support. As soon as I am done with this >> >> >response, I will be forwarding your post on to our customer >> >> >support escalation team. I don't know whether we do or don't >> >> >still "officially" support FrameMaker 7.1 (I thought we did!), >> >> >but either way, you should have immediately been connected >> >> >with someone (1) who competently understands and speaks your >> >> >language and (2) knows the product! >> >> > >> >> >There was no "hidden" update to FrameMaker 7.1 or any other >> >> >version of FrameMaker or any Adobe product. >> >> > >> >> >I do recall various problems with "save as PDF" with >> >> >FrameMaker 7.x causing crashes. The workarounds that tended >> >> >to work for me included a combination of simply rebooting >> >> >the computer or deleting the Windows system font cache and >> >> >then rebooting the system (which also "solves" a missing text >> >> >in output problem). Apparently, some interaction between >> >> >FrameMaker, the PSCRIPT5 driver Acrobat plug-in, and use of >> >> >the Windows registry by all these components can put the >> >> >PostScript driver in a catatonic state. >> >> > >> >> > - Dov >> >> >> >> Emily Berk >> >> http://www.armadillosoft.com/blog
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