You make many very good points, thank you for the perspective Klaus. Rick -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Klaus Daube Sent: Thursday, July 16, 2009 4:48 AM To: framers@lists.frameusers.com Subject: Re: Customer Support in Adobe is non-existent
Friends of FremeMaker, Before blaming the bad customer support of Adobe for some situation, please consider the following (my personal opinion/experience): - Will You get manufacturer support for a 15 year old car? You may find a garage somewhere out there which still has some spare parts in their backyarad or have found out that some parts of the new cars also fit in the old ones. But You need to thind this yourself (with the help of Your friends). - Once we have an FM-realease 9 available, and related software (Acrobat) has also reached level 9 one can not assume that all combinations of old-new versions are working. There is no such thing as guaranteed backwards compatibility. Have You tried to run Word-6 macros in Word-2007? Even upwards compatibility is rare. - FrameMaker is one of the most tolerant programs I know concerning age of documents. You can still open version 3 documents in FM-9 and always save at least 1 level lower than the current version is. In FM-9 you even can save in MIF- 7. This is to serve the 'before Unicode' environments. Of course the development leaves certain functions behind (FM-9 does not support the virtual fonts needed until FM-7 for "non-western" languages). At which date cars lost their hand crank or the windows hand lever? If a thunderstorm arrives you need to have the key for the car to close the windows! - If it works, don't fix it. There are so many automatic processes out there using the good old FM-5.5 on Unix (e.g. Statistisches Amt des Kantons Luzern, Schweizerische Nationalbank) generating statistical brochures and books month after month. They will use this mechanism even after Adobe may have ceased to exist. - Like any company also Adobe wants to make money with their work. In recent time Adobe has increased interaction with their customers significantly and fixing problems in FrameMaker really has a new pace. Do You get fixes for Windows 2K any more? Of course support always concentrates on the new products and deminishes for the old ones. Even companies have only a limited 'brain' to keep knowledge. Klaus Daube ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Docu + Design Daube; Schäracher 11; CH-8053 Zürich Technical documentation & consultancy; On-line and paper F: +41-44-422 86 25 E: d...@daube.ch W: www.daube.ch _______________________________________________ You are currently subscribed to Framers as rmelan...@spirecorp.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/rmelanson%40spirecorp.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. _______________________________________________ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
