Not to be discouraging, Tammy, but I went through exactly the same thing after
installing CS4. In June. It worked fine for a while, then if the desired Adobe
products were not started before anything else after a restart, I got the
dreaded message.
Calls to Tech Support got me walked through the same steps as on the website,
which I had already done but they would not believe me. No help.
Finally, I called Sales, gave them my case number(s) and the fellow there
agreed that it was an Adobe problem and sent me a new box. I installed it on my
laptop. Since then, I have had no problem on the laptop.
On the desktop, the same problems exist. And, finally, like you I got a
"senior" person who promised to call after he had done research. That was in
mid-July. He is apparently a very slow researcher; I have not heard from him.
Anyone who does not want to be an apprentice will never become a master.
--Jan Tschichold
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