Hi Susan,

Judging by the tone of your message, I can only assume that you do not have
RoboHelp 7 or RoboHelp 8 in your tool kit. If you had RH7 or RH8, you could
just import the RH6 project file. 

Hope this helps,

Will

=========================================
Will Husa 
Technical Writer
Your source for user-friendly documentation
Phone: 708-927-3569
www.4techwriter.com


-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Susan Modlin
Sent: Tuesday, January 12, 2010 7:06 PM
To: [email protected]
Subject: OT: RoboHelp 6

Hi, Framers,

I've tried all the obvious and usual suspects, but no one is coming through.

Here's the problem: my company acquired another software firm and I
inherited their docs, which were created in Word and RH6. Before we jettison
the existing docs and move them to FM, I need to make some updates to the RH
version. This required RH6. Unfortunately, the media was lost in the move. I
have the serial number, but no software. Multiple phone calls and support
cases opened with Adobe have yielded absolutely nothing. They even went so
far as to give me a busted FTP URL and then deny that such a thing existed.
Go figure.

I realize that this group has absolutely nothing to do with RH, but you're
the most innovative and creative problem solvers I know, so I'm throwing
myself on your mercy. Anyone have any ideas?

...Susan

 
"When you find a big kettle of crazy, it's best not to stir it."
                                   Scott Adams


      
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