Could you share with us all a brief synopsis of the solution in case we're ever faced with this issue?
Thank you. Bobbi On Mon, Jul 18, 2011 at 9:16 AM, Spectrum Writing < [email protected]> wrote: > Thanks to Michael, Dave, and Bill. I appreciate all the assistance and > help. With all the help from you guys, the problem was resolved. **** > > ** ** > > TVB**** > > ** ** > > Tammy Van Boening**** > > Owner/Principal**** > > Spectrum Writing, LLC**** > > www.spectrumwritingllc.com**** > > [email protected]**** > > ** ** > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Spectrum Writing > *Sent:* Saturday, July 16, 2011 5:09 PM > *To:* [email protected] > *Subject:* Slightly OT: Adobe Acrobat license craps out and no help from > Customer Support**** > > ** ** > > Adobe Acrobat Pro 9, all patched. Win 7, 64 bit.**** > > ** ** > > All of a sudden, I am receiving the following message about my installation > of Adobe Acrobat Pro - You cannot use this product at this time. You must > repair the problem by uninstalling and reinstalling the product, or > contacting your IT administrator or Adobe Customer support for help. **** > > ** ** > > Why this has just started I do not know. The product has been successfully > installed and activated for almost two years now. I tried the Repair Adobe > Installation option and that does not work. I cannot uninstall the product > until I deactivate it first, but I do not have a deactivate option under > Help, only the Repair Acrobat Installation option. **** > > ** ** > > Has anyone else seen and/or run into this issue and if so, what did you do? > **** > > ** ** > > I tried contacting Customer Support (via chat) who has helped me activate > software twice before, but they absolutely claim that although they can help > me activate software, they can't help me deactivate it. When I ask why, I > get the standard ill-worded Adobe canned response:**** > > ** ** > > Please call the technical department at 800-833-6687.Monday-Friday, 5am to > 7pm (Pacific Time) to get resolve this issue.**** > > ** ** > > They did direct me to Help > Deactivate, even though I explicitly stated > two times in my chat that I do NOT have that as an option. Only the Repair > option. They then directed me to use the Repair option even tho' I also > explicitly stated that I had tried that twice and that had not worked.**** > > ** ** > > I would love to rant at this point, but I think you get the gist.**** > > ** ** > > Any ideas, thoughts, etc? **** > > ** ** > > Thanks,**** > > ** ** > > TVB**** > > ** ** > > ** ** > > ** ** > > ** ** > > Tammy Van Boening**** > > Owner/Principal**** > > Spectrum Writing, LLC**** > > www.spectrumwritingllc.com**** > > [email protected]**** > > ** ** > > _______________________________________________ > > > You are currently subscribed to framers as [email protected]. > > Send list messages to [email protected]. > > To unsubscribe send a blank email to > [email protected] > or visit > http://lists.frameusers.com/mailman/options/framers/rahennessey%40gmail.com > > Send administrative questions to [email protected]. Visit > http://www.frameusers.com/ for more resources and info. > > -- Roberta Hennessey Technical Writer (978) 835-4282
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