A search of the Adobe Forums leads me to believe that the Deactivate option is 
disabled if you are running a volume license. In that case, just uninstall.

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Berman
Sent: Tuesday, August 30, 2011 2:30 PM
To: framers@lists.frameusers.com
Subject: FrameMaker 9 - Deactivate Greyed Out

To all,

We recently hired two contract writers and we are in the process of trying to 
install FrameMaker 9.0 onto new computers. Part of this process involves 
deactivating Frame on some other computers that are no longer being used. We 
have noticed that on all of the computers the Deactivate option under the Help 
menu item is greyed out. Has anyone else seen this, and is there a solution to 
getting the deactivate option to appear?

Thank you,

Robert Berman

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