>My take on your questions:

>1. SnagIt from TechSmith, which is integrated into the FM interface. 15-30 
>seconds or so if you use automated naming.
>2. No, you should take the time to do it right the first time.
>3. Quality of the document has a direct relationship both to how customers 
>view the company and its products, and likely reduces calls for support. 
>And... the quick and dirty method only works for the current writer. It'd be 
>really hard for any other writer to maintain or change.

I agree with Art. I also add: Run, Ken, run! Before they completely suck your 
soul out of you!

There are a lot of people out there who pass themselves off as tech writers, 
but who really aren't (your coworker, for example). They should be flogged.

Nadine

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