Ø I told him the page formatting elements must be the same across all book chapters (we call them sections), or else the book (manual) comes across looking like a kludge of different stuff from different sources. He disagrees. I am amazed that he can disagree! In my experience, the quality of a company’s web site and its documentation is a _clear_ indicator. If an organization cannot take the time and trouble to make sure their documentation is accurate and has a “consistent” look-and-feel, I worry about the same sloppiness in the rest of the company, their products and their support. Analogous to spelling errors in resumes – it gains candidates an _automatic_ black mark. Z
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