On 19/06/2012 1:46 PM, Writer wrote:
Now was that so hard? ;-)
Maybe not hard, but somewhat obscure. Personally, I think the link
label should be Support, not Help. Especially since it links to the
Support page.
Scott, I get your frustration. Not necessarily with the Adobe site
because I don't really use it, but certainly with other vendor
sites.
Nadine
One of the teachers of my tech-writing courses used to say, "If the user
can't find it, it's not there." Meaning that it's up to us TW's (and
those darned Web designers) when we design/write/index, etc. to approach
always from the users' perspectives, expectations, and vocabularies.
I'd be looking for Support, too -- Help (to me) implies help with the
Web site, not the products.
s.
--
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada M1W 3K5
+1 (416) 491-7340 x 325
http://www.phoenix-geophysics.com
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