Thanks to all who replied, it's genuinely good to know there isn't a magically simple way to do this that I was unaware of.  If the import filters are more robust, we definitely should look into upgrading -- we hadn't so far because as non-structured users we hadn't seen any must-have features in v10 or v11.

Onward!

Tori Muir
tm...@spot-on-creative.com | 650.430.8674
www.spot-on-creative.com

On 1/30/13 7:25 AM, Art Campbell wrote:
A couple of points....
  • I wouldn't work with the Word files at all if you have any other options. RTF would be the way to go.
  • You should have the option to open the RTFs in Frame using the Japanese RTF import filter. It's more robust than the English RTF filter. Try that...  
  • You're two frame releases behind current, and the import filters seemed (to me, at least) to have been updated. You should at least download the FM11 eval version and see if that makes a difference, or find someone with current versions to test for you.
  • You also have another option... Output from Word to PDF, and then save that out from Acrobat to RTF. Not saying it'll make much difference or what the formatting will look like, but it's an option to look at.

Art Campbell                                                                          art.campb...@gmail.com
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On Tue, Jan 29, 2013 at 6:27 PM, Tori Muir <tm...@spot-on-creative.com> wrote:
> We've been maintaining a set of engineering specs for a client for >10
> years. The documents are large, 300+ page multi-chapter books, with header
> autonumbering that goes to 8 levels. About a year ago, client requested we
> give them the Frame content for one spec in Word so they could do some
> extensive edits. We did, and had not heard from them since. They contacted
> us 2 weeks ago, asking us to reformat the document. They'd compiled all the
> chapters into one 450-page Word doc and done 2-3 major revisions over the
> last year, all editing done by engineers and other folks with no expertise
> in long-document work.  It's a bit of a mess.
>
> Now they want us to re-convert it into Frame. What would the recommended
> workflow be? We want to do this as cost-efficiently as possible for the
> client, but also keep our Frame template pristine and the data clean.
>
> - We tried opening the Word doc (and  sub-sections thereof) in Frame (v9),
> but Frame crashes.
>
> - We have saved selected chunks of the Word doc to RTF and imported to
> Frame. On the plus side, paragraph formatting comes in OK, and tables are
> tables (there are a bazillion tables). On the minus side, paragraphs with
> TOC references get split into two, one empty one with the reference marker,
> then one with the text. This is a significant issue in a manual whose TOC
> includes all 8 levels of the aforementioned autonumbered headers. Plus the
> dreaded missing-font message occurs, and I hate trying to track that down.
> And I'm a bit uneasy about corrupted cross references and other metadata
> that have been round-tripped thru Word, had bad experiences with that.
>
> - We can also just blow the Word file out to plain text and reformat.
> Painful, but our Frame template remains clean that way. Or maybe a hybrid
> approach where we RTF the Word document, then use that to copy tables from
> (formatting them is time-consuming), and import the rest as plain text...
>
> Recommendations?
>
> Tori Muir
> tm...@spot-on-creative.com | 650.430.8674
> www.spot-on-creative.com
>
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