Re: "FrameMaker has detected a problem and must quit" Really?!

Shmuel Wolfson Wed, 13 Feb 2013 23:53:17 -0800

Log files and errors are often only for the engineers who created the product. Unfortunately, technical writers aren't involved in that process. If technical writers would be involved, they probably would add "The following error codes are for Adobe technicians only."

Regards,
Shmuel Wolfson
052-763-7133

On 13-Feb-13 4:48 PM, Ken Poshedly wrote:

To all,

My coworker is running FrameMaker 11.0 and is frustrated because twice this morning, FrameMaker crashed on his terminal (luckily creating recovery files, though).

The warning pop-up window that displayed announcing this glorious impending shutdown stated "Internal Error 11014, 8122692, 8122986, 10866845. . . "

We have looked at the extremely cryptic error log file that was generated and of course, it's as clear as mud to me.

Note that my coworker prefers to keep his book and all member chapter files open. He also prefers to embed all his graphics so the various chapter file sizes are MUCH larger than if the graphics were referenced. Thus, the following:

Title page with copyright page -- 835 Kb (no graphics)
TOC -- 870 Kb (again, no graphics)
Section 1 -- 4,740 Kb
Section 2 -- 8,720 Kb
Section 3 -- 14,983 Kb
Section 4 -- 45,815 Kb
Section 5 -- 22,066 Kb
Section 6 -- 53,033 Kb

For instance, Section 6 is 89 pages in length with all graphics (strictly line art) embedded and the file size is 53,033 Kb (that's a little over 53 megabytes). In a previous version of this manual (when the graphics were referenced), the file size was just a mere fraction of this (perhaps 20 Kb or 30 Kb).

His computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16 Ghz, 3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional, Version 2002, Service Pack 3.

So the questions:

What do those internal error numbers specifically mean?

Is/are the error/errors caused by a hardware problem or a software problem?

-- Ken in Atlanta
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Re: "FrameMaker has detected a problem and must quit" Really?!

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