I think my response is far from the mission of this forum but the statement below just hooked me, it is also a nice diversion from the daily work to read all the responses, and I bet our thoughts trickle back into Adobe.
A previous post said: "The problem with customers is that they cost money to do business with." Am I taking this out of context, or should I have it turned into a banner that hangs near the front door or cash register. "The cost of customer management has a negative effect on share value." I think it depends on a companies mission statement and core values. Are they still passionate about the product or service, or is has it become just about the money. I realize both forces at play and balance is required to sustain business. A new business model is emerging. I've read a lot of pros and cons on this thread. Some will prove to be real, adjustments will be made, business will grow, decline or maybe fail. In the perspective of things unfolding from the creativity of the cosmos, I see this as another iteration towards cloud computing, but rather than stepping to total cloud computing like Google Docs/Drive where we don't have the software at all, it's just cloud "software delivery" for now. It is a systemic result that emerges from individuals trying to make isolated business decisions based on, or building on, ideas they see elsewhere. I'm actually more interested in watching the open source concept grow into an entirely new economy where the passion is about the product and the money comes from some other offshoot, or like someone wrote about Oxygen where the academic license allows some small scale usage while the money comes in from other larger sources. I think the economy is going to change in the next 50 years in ways we can't even image due to the connectiveness of the internet and access to free and low cost entertainment, education, information, apps, and services. I bet the large companies that highly control software versions like a large aerospace firm I used to work for, medical device companies that Craig mentioned, or other safety critical product companies, are going to be busy figuring out how to work in this new model. Ed You can't change the waves, but you can pick which wave you want to ride.
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