Richard,
Do you still have the serial number for the old Acrobat version? Why not
reinstall that? Just remember to delete all the previous settings first.
What platform? Mac?
No doubt, at some point the support person will tell you to reinstall
your computer system because *their* activation system fails to function
correctly. I have had that "advice" from Adobe support twice now, for
two different products. Don't be tempted to follow their advice. I have
managed to get the activation code working each time, without taking
Adobe Support's advice.
This might help:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-error-codes.html
Alan
On 18/05/13 4:07 PM, Richard Doll wrote:
the function of my catalog production for 15yrs has been as follows
(sort-of).
1. input and page SGML text w/image calls into Frame with EDD styling.
2. crop/resize the .eps/.tif images (when nec.) and modify (when nec.)
the text.
3. print via Acrobat to PDF and FTP to cust.
4. revise from cust. marked proof where nec. / and reprint for OK &
extract TOC data.
5. In Frame "import" the opening "Section" PDF [p1] and the "TOC" [p2] -
both unnumbered.
6. still in Frame "typeset and overlay" the TOC text and print the 2pp
to PDF.
- - - Now comes the NEW TODAY problem - - -
7. in Acrobat . . . open the "body/text"-PDF and INSERT the 2p TOC
"before" p1 of the body pp. [any quan. 16 to 256+]
7. errors . . . upon the INSERT and dies without error message
I did call Adobe Support where the issue was acknowledged as a prob. and
was connected to a tech and did as requested.
in order to replace/download an updated Acrobat . . .
I 1st needed to "remove" the current/existing version
which I did, then downloaded . . . and key'd in the "new" activation"
24-digit number to have it error out.
Support details follow . . . Who should I contact NOW???
----------------------------------------------------------------------------------------------------------
messages to/from support latest 1st
Notes from Customer
Friday, May 17, 2013 8:00:32 PM PDT
I HAVE NOT BEEN ABLE TO HAVE THE Adobe Acrobat THAT WAS DOWNLOADED TODAY
"activated with the number
1016-1415-6479-6184-1333-2468
NOT working. . is rejected
ONLY successful action of this "download" process was DELETING/REMOVING
the original and operating version of Acrobat at your direction.
So, NOW I have NO Acrobat.
Can you repair/my loss???
dick doll Phn. 317-539-4857
Notes from Customer
Friday, May 17, 2013 6:18:29 PM PDT
activation # of downloaded Adobe Acrobat Pro 7.0 FAILED,
Your process required (deletion of loaded program) and with activstion
failure . . . NOW I HAVE NO ACROBAT.
And, NOW . . . What do I do.
Notes to Customer
Friday, May 17, 2013 1:45:35 PM PDT
Hi Richard,
Thank you for contacting Adobe. You contacted us as you wanted to know
about activation of Adobe product.
We hope we were able to reslove your concern.
If you have any concerns or any further questions please feel free to
contact us again, we are available 24x7.
Thanks,
jijo francis
Adobe Customer Support
-------------------------------------------------------------------------------------------------------------
best to all,
dick doll
317.539.4857
[email protected]
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AlphaByte
PO Box 1941, Auckland
http://www.alphabyte.co.nz
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