I am using FM11 unstructured with Mif2Go to populate a SalesForce Knowledge knowledgebase. SalesForce Knowledge is a relatively new offering from SaleForce, much better than their older knowledgebase product. Ultimately this will involve hundreds of individual topics so I want to automate as much of it as I can. I have talked to Rick Quatro about this, but there are some other bits where I'd appreciate some ideas.
To populate the knowledge base: 1. I must generate individual HTML files from the FM content and store them in a single folder. 2. The SalesForce importer reads a .csv file to get location and other info about the content. The .CSV file looks like this: isMasterLanguage,Title.File,datacategorygroup.Products,Channels,Language 1,Forcing Expiry of a Backup Image,/articles/en_US/doc/ab1101973.htm PAS_51,sites,en_US 1,Restoring Selected Files,/articles/en_US/doc/ab1101043.htm,PAS_51,sites,en_US For this release, I need only the procedures; conceptual information can come in the future. (I have it, but I do not want to use it in the knowledge base until I do some more development work on it.) After I generate all the HTML files, I somehow need to get a list of the filenames for the third column of the .csv, and I'd love a way to get the Title of the topic into the second column. My plan is to go through the 6 books that will get this treatment and apply a new marker to all of the topics that I want for the knowledge base. I know how to set the HTML file title = that marker, but I am afraid that in the end I will have many surplus files, and they will all have autogenerated filenames like ab1101973.htm. Is there a way to automatically set the output *filenames* to match the titles? I understand it's a Bad Idea in case I have multiple files with the same title, but I will be doing enough post-processing to catch and fix that. Is there a way to get only the topics I want and ignore the other content? I can start a new topic at every H1 and H2, and I can title the ones I want from the markers, but in the end I will have a bunch of files with near-identical filenames, right? Maybe I can send the topics with the markers into a different folder? I have some time to work on this, but not a lot - a major release will be upon me next week. I have a henchman in India who can help with the FM work, but he doesn't know Mif2Go yet. I appreciate any thoughts to set up a good, solid, reproducible process for this. -- John Sgammato Documentation Architect e [email protected] w +1-(508) 927-2083 Recover anything instantly for up to 90% less than you're paying now. _______________________________________________ You are currently subscribed to framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info.
