If your colleague is getting the question mark, that's FrameMaker's way of telling you that "the font you have asked me to use doesn't have a glyph for that character".
It's not uncommon for tech author's to be lumbered with using a font in a Frame Template that someone in the company's Marketing Dept picked because it looks nice, and that someone in the company's IT dept installed cos it was cheap, without realising that it is doesn't have gylphs for a lot of useful technical symbols etc... If you've cut-and-pasted in from Word just by doing Ctrl+V, then chances are you've over-ridden the Frame paragraph style and/or character style for the surrounding text (so Frame may not be trying to use the font you think it's using) - to avoid this, paste into Frame using "Paste Special" and asking it to paste as unformatted Unicode text (Alt, E, S, U, return). Also make sure your PC has the most up-to-date version of the font installed, as font vendors issue new versions every year or two, usually containing more glyphs. (Check in Control Panel > Font to find the version of the font that you have, and on the vendor's website to see if there's a new version... and then if it's not free, have fun emailing Marketing & IT and trying to get them to understand what you're talking about and why you'd like them to spend money on a new version of a font...) You may simply find that the font you have been told to use doesn't have a glyph for the character you need. In that case, you can work around it by making a special character style that will apply a suitable font which does have the character... David Message: 4 Date: Thu, 13 Feb 2014 21:07:48 +0000 From: Fei Min Lorente <feimin.lore...@onsemi.com> To: Fred Ridder <docu...@hotmail.com>, Lise Bible <rentagoodb...@gmail.com> Cc: "firstname.lastname@example.org" <email@example.com> Subject: RE: Cannot insert the infinity symbol and other special character problems Message-ID: <422cbc2f0af7d24985d811d2e556f3f00ea9a...@onwater54m.ad.onsemi.com> Content-Type: text/plain; charset="iso-2022-jp" Thank you for the directions to the Character Palette. That works for me, but my colleague is still getting a question mark when she tries to insert the infinity symbol. There?s obviously something wrong with her setup. Yes, the Character Palette is crude, so it really helped to know that 221E would get me the infinity symbol; otherwise I could spend all day looking for it, and still miss it. Also, thanks for this site, Robert: http://www.fileformat.info/info/unicode/char/221e/index.htm. It?s very thorough, and it was reassuring to know that the infinity symbol is available in Trebuchet, which is the font we?re using. *** Confidentiality Notice: This e-mail, including any associated or attached files, is intended solely for the individual or entity to which it is addressed. This e-mail is confidential and may well also be legally privileged. If you have received it in error, you are on notice of its status. Please notify the sender immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. This email comes from a division of the Invensys Group, owned by Invensys plc, which is a company registered in England and Wales with its registered office at 3rd Floor, 40 Grosvenor Place, London, SW1X 7AW (Registered number 166023). For a list of European legal entities within the Invensys Group, please select the Legal Entities link at invensys.com. Invensys PLC is owned by the Schneider-Electric Group. You may contact Invensys plc on +44 (0)20 3155 1200 or e-mail recept...@invensys.com. This e-mail and any attachments thereto may be subject to the terms of any agreements between Invensys (and/or its subsidiaries and affiliates) and the recipient (and/or its subsidiaries and affiliates). _______________________________________________ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to firstname.lastname@example.org. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.