If your colleague is getting the question mark, 
that's FrameMaker's way of telling you that "the font you have asked me to use 
doesn't have a glyph for that character".

It's not uncommon for tech author's to be lumbered with using a font in a Frame 
Template that someone in the company's Marketing Dept picked because it looks 
nice, and that someone in the company's IT dept installed cos it was cheap, 
without realising that it is doesn't have gylphs for a lot of useful technical 
symbols etc...

If you've cut-and-pasted in from Word just by doing Ctrl+V, then chances are 
you've over-ridden the Frame paragraph style and/or character style for the 
surrounding text  (so Frame may not be trying to use the font you think it's 
using) - to avoid this, paste into Frame using "Paste Special" and asking it to 
paste as unformatted Unicode text (Alt, E, S, U, return).

Also make sure your PC has the most up-to-date version of the font installed, 
as font vendors issue new versions every year or two, usually containing more 
glyphs.  (Check in Control Panel > Font to find the version of the font that 
you have, and on the vendor's website to see if there's a new version... and 
then if it's not free, have fun emailing  Marketing & IT and trying to get them 
to understand what you're talking about and why you'd like them to spend money 
on a new version of a font...)

You may simply find that the font you have been told to use doesn't have a 
glyph for the character you need. In that case, you can work around it by 
making a special character style that will apply a suitable font which does 
have the character...


Message: 4
Date: Thu, 13 Feb 2014 21:07:48 +0000
From: Fei Min Lorente <feimin.lore...@onsemi.com>
To: Fred Ridder <docu...@hotmail.com>, Lise Bible
Cc: "framers@lists.frameusers.com" <framers@lists.frameusers.com>
Subject: RE: Cannot insert the infinity symbol and other special
        character       problems
Content-Type: text/plain; charset="iso-2022-jp"

Thank you for the directions to the Character Palette. That works for me, but 
my colleague is still getting a question mark when she tries to insert the 
infinity symbol. There?s obviously something wrong with her setup.

Yes, the Character Palette is crude, so it really helped to know that 221E 
would get me the infinity symbol; otherwise I could spend all day looking for 
it, and still miss it.

Also, thanks for this site, Robert: 
http://www.fileformat.info/info/unicode/char/221e/index.htm. It?s very 
thorough, and it was reassuring to know that the infinity symbol is available 
in Trebuchet, which is the font we?re using.

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