I have not had to do it in a while*, but when I needed to reset my activations, it only took a 5 minute class to tech support. It sounds like you got a poorly trained support person. If it ever happens again, get their name/ID number and ask for the manager.
*With the Cloud subscription, it is not longer an issue; you can reset them yourself. David Creamer IDEAS Training On Tuesday, April 29, 2014 10:26:59 AM UTC-7, Joseph Lorenzini wrote: > > Hi all, > > I am writing this to warn you about a licensing issue that could cause you > great pain. This is about tcs 3.5. > > Adobes perpetual license, which I have, states that the license may only > be activated on no more than two computers. However, it doesn't specify > what a "computer" means which is really important here. > > The screen on my laptop had gone bad. I got a new computer shell and moved > my hard drive from the old shell to the new shell. This counted as a new > computer from the license servers point of view because while it was the > same hardware specs various things were different such as the MAC address. > > Customer support informed me that this was documented on the adobe web > site. It's not. I asked if they could clear out the "bad" activation. They > say that's impossible but they could make an exception. > > I am relieved that I can still use the license but be warned: if you plan > change the hardware make sure to deactivate the license before you do. > > Sincerely, > Joseph Lorenzini >
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