Hi Steve, thanks for replying. And yes, this is primarily an IT problem but I also have a deadline looming. I have not tried saving the files in MIF format, but will. It doesn't happen to all files and I have seen no pattern so far. Just a few minutes ago it did it to a PDF file, so apparently it is not just a Frame thing.
Michael Norton | Technical Writer | o: (678) 527.5412| f: (678) 264.0908 | Connect with OpenSpan: Facebook | Twitter | Linkedin -----Original Message----- From: Steve Rickaby [mailto:srick...@wordmongers.demon.co.uk] Sent: Wednesday, January 14, 2015 2:32 PM To: Michael Norton Cc: firstname.lastname@example.org Subject: Re: Frame and disk encryption software At 18:58 +0000 14/1/15, Michael Norton wrote: >Recently, our IT department put disk encryption software (WinMagic) on our >machines. Since then, several times when I have tried to open a FrameMaker v10 >(.fm) file, I have gotten the Unknown File Type dialog. If I then restore a >backup of the file stored in our version control system, FrameMaker will open >it just fine. > >I've tried opening the files several ways, such as via a book file, via File | >Open, double-clicking in Windows Explorer, and so on, but that makes no >difference. I also have FrameMaker v12 and it experiences the same problem. I have two initial thoughts: . It would seem to be your IT department's responsibility to fix this ;-) . Does it occur if you save FrameMaker files in MIF (i.e. a pure text format)? It would seem that the disk encryption is corrupting FrameMaker binaries. -- Steve _______________________________________________ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to email@example.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.