A quick note . . . I have previously deactivated FM on the "old" laptop, 
uninstalled and reinstalled it. I am the Administrator and this isn't an issue 
with other Adobe programs on the same laptop (Captivate, Acrobat).  . . all 
have the Deactivate option available w/out having to right-click and run as 
Administrator. I have been the Administrator on this laptop since the cows came 
home, but as Craig has mentioned, this isn't the issue. I contacted Adobe and 
evidently, this is a known quirky issue that they aware of but can't understand 
why/how it happens.  I worked with Adobe support to get a resolution.

 

I appreciate all the responses. A few offlist also stated that they went 
through this issue and the machinations that they had go to through with Adobe 
to get it resolved was painful. 

 

One more day until Friday.

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

tamm...@spectrumwritingllc.com

www.spectrumwritingllc.com

303-840-1755

 

From: Craig Ede [mailto:craig...@hotmail.com] 
Sent: Thursday, February 19, 2015 1:17 PM
To: tamm...@spectrumwritingllc.com; i...@heiko-haida.de; 
framers@lists.frameusers.com
Subject: RE: Deactivate not available for for Framemaker 10

 

Tammy,

 

I'm running Win7 FM10 (as part of TCS 3) on one of my laptops and the 
Deactivate option is not grayed out when I'm logged in as a non-Administrator. 
I expect I would have to enter an Administrator password to effect the 
deactivation, but the menu item to Deactivate is there for a non-Administrator 
user.

 

Craig 

 

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Thursday, February 19, 2015 12:19 PM
To: 'Tammy Van Boening'; i...@heiko-haida.de; 'Framers'
Subject: RE: Deactivate not available for for Framemaker 10

 

And it's not running in Trial mode. It's a legally purchased, fully licensed 
single seat (not a volume license) and I have been using it since FM 10 came 
out . . . I was an early adopter of 10.

 

Grumble, grumble, grumble. . . 

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

tamm...@spectrumwritingllc.com

www.spectrumwritingllc.com

303-840-1755

 

From: Tammy Van Boening [mailto:tamm...@spectrumwritingllc.com] 
Sent: Thursday, February 19, 2015 11:15 AM
To: 'i...@heiko-haida.de'; 'Framers'
Subject: RE: Deactivate not available for for Framemaker 10

 

Hi Heiko,

 

It's my business laptop and I am therefore set up as the administrator and the 
PC is connected to the internet - hard-wired in fact, not even wireless. J

 

I am doing what you suggested about going ahead and trying to install as 
another suggested offlist.  Just frustrating and a big time waster to try deal 
with something that should be so simple.

 

thanks!

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

tamm...@spectrumwritingllc.com

www.spectrumwritingllc.com

303-840-1755

 

From: Heiko Haida [mailto:i...@heiko-haida.de] 
Sent: Thursday, February 19, 2015 11:03 AM
To: Tammy Van Boening; Framers
Subject: Re: Deactivate not available for for Framemaker 10

 

Hi Tammy,

it may be necessary to work with admin rights to have the "Deactivate" button 
available, or maybe it will only work if the computer is connected with the 
internet. 

If this did not help: Maybe you could just try to install FM 10 on the second 
laptop and see if the program would run with your license...

Best regards - Tino H. Haida, Berlin

 

Tammy Van Boening:

HI All,

I have two Win 7, 64 bit machines (one desktop and one laptop) both with 
Framemaker 10 installed, all patched and current. I need to deactivate the 
instance of FM 10 on the laptop so that I can install and activate it on a 
second laptop. When I open the instance of FM 10 on the desktop, the Deactivate 
option is available from the Help menu. Great, but I do not want to deactivate 
this instance. When I open the instance of FM 10 on the laptop, the Deactivate 
option is grayed-out and no matter what I do, I cannot get to become enabled. I 
have closed and reopened FM multiple times, I have opened and closed existing 
FM documents, I have created and saved new FM documents, but no joy. 

 

I can't deactivate the FM instance on my desktop . . .it has to be the one on 
the laptop.

Any thoughts or suggestions?

TIA,

TVB

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

tamm...@spectrumwritingllc.com

www.spectrumwritingllc.com

303-840-1755

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