We secure our customer-facing PDFs. Users can Print or View only. We've learned the hard way with dealers/distributors who pull things out, make shorter/different versions or change things to suit their personal style. I know it's easy to crack a PDF password, but from a liability standpoint, if someone does this, it's a deliberate act on their part.
As we produce Medical Devices, it is imperative that no one tampers with content which has had to go through software reviews, clinical reviews, Risk Assessments, Regulatory approvals (FDA, Health Canada, etc) audits (again, FDA, Health Canada, etc). A few internal people occasionally ask for extracts from the manuals for legitimate purposes, so I extract the specifics they need - but I never give them the password (too many in-house people keep copies and pass them around, so we've learned the hard way that only documentation personal can have the password). Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.com<http://www.analogicultrasound.com> T 604-279-8550 ext 127 | F 604-279-8559 From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Johnson, Joyce Sent: Tuesday, March 03, 2015 12:12 PM To: firstname.lastname@example.org Subject: secured PDFs We deliver user guides (software and hardware) to customers via password-protected pdfs, loaded onto servers and also posted on our customer web portal. I'm wondering how members of this group deliver customer-facing documents. Do you use pdfs? If so, do you secure those pdfs? If you secure them, how do you accommodate in-house colleagues who request unsecured pdfs so they can extract pages and images? Thanks in advance for your responses. Joyce Joyce M. Johnson AmerisourceBergen Lead Technical Writer Technology Group 1400 Busch Parkway Buffalo Grove, IL 60089 847.808.5875 888.537.3102 ext 15875 www.abtg.com<http://www.abtg.com/> CONFIDENTIALITY NOTICE: This electronic mail transmission may contain privileged and/or confidential information and is intended only for the review of the party to whom it is addressed. If you have received this transmission in error, please immediately return it to the sender, delete it and destroy it without reading it. Unintended transmission shall not constitute the waiver of the attorney-client or any other privilege.
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