I suggested that the printer provide more details on the problem because it 
would appear that their rendering engine doesn't like something...duh... 
similar to what Distiller does when it encounters an error. Since Alan doesn't 
get an error when distilling, he would not be able to do more than he has done 
without some more specific feedback.
 


     On Thursday, May 21, 2015 8:47 AM, Alan Houser <a...@groupwellesley.com> 
wrote:
   

  This is a vexing type of problem. It may be a non-obvious corrupt graphic or 
other object. I recommend "divide and conquer", either in FrameMaker 12 or in 
Acrobat.
 
 - Split the file in half.
 - Identify the half-file that produces the error.
 - Split the error-prone half-file again.
 - Repeat until you've identified the page/object that is causing the error.
 
 As David Spreadbury suggests, if the printer can tell you the page that 
invokes the failure, start looking there.
 
 -Alan
 ----
 Alan Houser
Group Wellesley, Inc.
Consultant and Trainer, Technical Publishing
arh on Twitter
412-450-0532 On 5/21/15 9:21 AM, Alan Salo (Ariens Plant 1) wrote:
  
 
#yiv2191599320 #yiv2191599320 -- _filtered #yiv2191599320 
{font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}#yiv2191599320 
#yiv2191599320 p.yiv2191599320MsoNormal, #yiv2191599320 
li.yiv2191599320MsoNormal, #yiv2191599320 div.yiv2191599320MsoNormal 
{margin:0in;margin-bottom:.0001pt;font-size:11.0pt;}#yiv2191599320 a:link, 
#yiv2191599320 span.yiv2191599320MsoHyperlink 
{color:blue;text-decoration:underline;}#yiv2191599320 a:visited, #yiv2191599320 
span.yiv2191599320MsoHyperlinkFollowed 
{color:purple;text-decoration:underline;}#yiv2191599320 
span.yiv2191599320EmailStyle17 {color:#1F497D;}#yiv2191599320 
.yiv2191599320MsoChpDefault {} _filtered #yiv2191599320 {margin:1.0in 1.0in 
1.0in 1.0in;}#yiv2191599320 div.yiv2191599320WordSection1 {}#yiv2191599320  
Hello all,    I have a problem that is perplexing me.  There are two PDF files 
that our printer cannot compose to get them on the press. They say that the 
files are unsupported file type or damaged.    As background we send numerous 
files to them weekly, all using the same process with no issues. It’s just 
these two. I get no error messages or anything unusual when I update the books. 
   They are English/French and Spanish versions of the same manual, so share 
the same graphics. One is 58 pages and the other 32; not huge files. There are 
five conditions in the books. All but two are turned off.    All graphics are 
referenced; tif and eps. I’ve gone through the manuals and opened and resaved 
every graphic but that did not help.    We create in FM12, generate a 
postscript file and then distill that to a pdf using Acrobat distiller.    Any 
troubleshooting suggestions would be appreciated!    Alan 
____________________________________ Alan Salo | Manager, Technical 
Publications Ariens Company  | www.ariensco.com (920) 756-4384 | 
as...@ariens.com     
 
 
_______________________________________________


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