I believe they're a group of fm experts who work independently; they're not Adobe employees. So it's up to them whether they want to deal with files or not. It's been around for a while, dating from the time period Adobe cut paid support staff and implemented that program and beefed up the forumns.
Art On 2/21/06, GILLIOTTE Val?rie <vgilliotte at mega.com> wrote: > > > Has anyone tried the Adobe Expert support plan via the Web ? > I am looking for user feedbacks as I've never read any. I consider suggesting > this subscription to my company. Through this plan, is it possible to send > some sample files to the Adobe Professionnal or is it only a question & > answer type of exchange ? > Thanks in advance for any information. > Valerie -- Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358