? >> >> Title: Documentation Specialist >> >> Location: Phoenix Arizona >> >> >> >> >> >> Working side-by-side with our clients, Blackboard is pioneering e- >> Education across the globe. Our academic and commerce suites of >> products ? targeted to primary and secondary schools, higher >> education, corporate and government markets ? deliver on the >> promise of the internet for online teaching and learning, campus >> communities, campus commerce services, and the integration of Web- >> enabled student services and back office systems. >> >> For more information about Blackboard Inc. and our career >> opportunities, please visitwww.blackboard.com. >> >> >> >> POSITION RESPONSIBILITIES >> >> Blackboard?s product development staff is committed to delivering >> a quality product, on time and at a reasonable cost. >> Documentation Specialists are integral to this process. This >> position requires a high energy, talented individual to >> participate in the design, implementation, and maintenance for >> Blackboard?s Commerce Suite. >> >> >> >> Hundreds of clients rely on Blackboard's debit account systems to >> deliver convenient, secure and efficient campus auxiliary services >> to students, faculty and staff. To ensure that they are providing >> business efficiency, they turn to the Blackboard Transaction >> System to: Process millions of transactions each year, Automate >> services, Reduce errors, Eliminate operational redundancies, and >> Control labor costs. >> >> >> >> This position will report directly to the Sr. Product Manager and >> will work closely with the Transaction Systems Product Management, >> Engineering, and QA team members to ensure consistent >> implementation and operational execution of all development >> activities. >> >> >> >> Specific Responsibilities would include: >> >> >> >> Solving technical issues in dynamic development and production >> (customer) environments >> Assessing a situation quickly, from a non-biased point of view, >> and help arrive at the most beneficial resolution for all parties >> involved >> Working with product teams to develop documentation for the >> Blackboard Commerce Suite. >> Writing and editing system administration manuals, installation >> and configuration guides for hardware and software, and technical >> support manuals. >> Qualified candidate possesses exceptional writing skills and is >> comfortable producing drafts that require minimal revision and >> editorial oversight. >> Defining and scoping documentation requirements using product >> functional requirements document. >> Researching, developing and maintaining new and existing documents.. >> Interacting with requirements analysts, software developers, >> quality assurance and technical support associates. >> Preparing technical documentation for administrators, installers >> and developers. >> Ensuring that documents are technically accurate, user-focused, >> and free from errors. >> >> >> PROFESSIONAL QUALIFICATIONS >> >> ? 5+ years experience with a background in technology, >> documentation design and technical writing for software and/or >> hardware products. >> ? Bachelor's degree preferred >> ? Advanced Adobe Framemaker proficiency, including drawing >> tools, books, and cross-references >> ? Photoshop or digital photo editing experience >> ? Experienced with digital documents (HTML, PDF) >> ? Proficient with Microsoft Office Tools. >> ? Superior writing skills >> ? Ability to communicate effectively with team members and >> resolve conflicting information >> ? Ability to accurately scope documentation requirements >> and consistently meet deadlines >> ? Well organized with ability to manage multiple projects >> >> >> Blackboard Inc. is an equal employment opportunity employer and >> considers qualified applicants for employment without regard to >> race, gender, age, color, religion, national origin, marital >> status, disability, sexual orientation, or any other protected >> factor. > > Please send resume to Brian Digby at bdigby at blackboard.com. > >> >> >> >> >
