Documentation Specialist: Blackboard - Commerce Suite- Phoenix, AZ
Blackboard?s product development staff is committed to delivering a quality product, on time and at a reasonable cost. Documentation Specialists are integral to this process. The writer will work with product teams developing documentation for the Blackboard Commerce Suite. The responsibilities of the writer include writing and editing system administration manuals, installation and configuration guides for hardware and software, and technical support manuals. Qualified candidate possesses exceptional writing skills and is comfortable producing drafts that require minimal revision and editorial oversight. Preferred candidates possess a background in technology, documentation design and technical writing for software and/or hardware products. Experience in financial transaction processing will enable preferred candidates to understand and document how features enrich the student experience on campus. Position Responsibilities: Define and scope documentation requirements using product functional requirements document. Research, develop and maintain new and existing documents. Interact with requirements analysts, software developers, quality assurance and technical support associates. Prepare technical documentation for administrators, installers and developers. Ensure that documents are technically accurate, user-focused, and free from errors. Professional Qualifications: Five or more years experience writing technical documentation, Superior writing skills Bachelor's degree Thorough knowledge of grammar, spelling, and punctuation Advanced Adobe Framemaker proficiency, including drawing tools, books, and cross-references Photoshop or digital photo editing experience Experienced with digital documents (HTML, PDF) Detail oriented Ability to communicate effectively with team members and resolve conflicting information Ability to accurately scope documentation requirements and consistently meet deadlines Well organized with ability to manage multiple projects Proficient with Microsoft Office Tools. If interested, please send your resume to Brian Digby (bdigby at blackboard.com) Blackboard Inc is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.