I have had the problem in both Acrobat 7 & 8, although it generally
happens only with a particular client's docs that use Akzidenz Grotesk
fonts.  I can't remember for certain, but I'm pretty sure I've seen it
with Frame 8 -- I think it's an Acrobat issue more than a Frame issue,
but what do I know?  Deleting the fntcache.dat file & restarting (with
or without cursing under my breath) is the only reliable fix I've found.

-----Original Message-----
framers-bounces+acarrico=adamsglobalization.com at lists.frameusers.com
[mailto:framers-bounces+acarrico=adamsglobalization.com at lists.frameusers
.com] On Behalf Of Yves Barbion
Sent: Monday, September 24, 2007 9:16 AM
To: Alan Houser
Cc: framers at lists.frameusers.com; Robert K Lane; Danny G Green
Subject: Re: Adobe Acrobat 8

I still have the same problem from time to time, but I use Acrobat 6, so

it's not really an Acrobat 8 problem.

Sometimes, FrameMaker crashes when generating the PDF (using Save as 
PDF). And, like Alan said, deleting the fntcache.dat and restarting 
Windows resolves the problem:

   1. In Frame, Save as PDF: FM crashes.
   2. Restart Windows and try again: same result, FM crashes.
   3. Delete fntcache.dat and restart Windows.
   4. FM: Save as PDF. Everything's fine now.

Yves Barbion 
Documentation Architect
Adobe-Certified FrameMaker Instructor

Scripto bvba
Asselsstraat 65
9031 Gent
T: +32 494 12 01 89
F: +32 9 366 50 23
BTW (VAT) BE 0886.192.394
skype: yves.barbion

Alan Houser wrote:
> Yes. I find that I need to regularly (every few days) delete 
> c:\WINDOWS\system32\FNTCACHE.DAT and restart to avoid FrameMaker 
> crashes and text drop-outs when generating PDF. (Windows XP, FM7.2 and

> 8, Acrobat 8 and Acrobat 3D).
> -Alan
> Danny G Green wrote:
>> In June there was a posting about Acrobat 8 dropping pages, text, and

>> words when produced from FrameMaker 7.2.  Is anyone still having 
>> problems?
>> Thanks
>> Danny Green

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