>Or do they need to know how to use conditional text and dig 
> into the program to be able to use it effectively?

Now, THERE's a concept...users that need to know how to use the application. 
The NERVE of the application.

Frame supports it just fine. The problem is, you want untrained users to 
perform an action that requires some training and process understanding.

John Posada
Senior Technical Writer

"They say everyone needs goals. Mine is to live forever.
So far, so good."

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