When you say production, do you mean they are just not printing the manuals? Have you checked if there are PDFS or help files available on the CD or in the software?
Thank you, Gillian Flato Technical Writer (Software) nanometrics 1550 Buckeye Dr. Milpitas, CA. 95035 408.545.6316 408.232.5911 gflato at nanometrics.com -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of D L Reynolds Sent: Friday, January 04, 2008 4:03 AM To: framers at lists.frameusers.com Subject: OT: RoboHelp documentation We ordered two copies of the Adobe Technical Communications Suite, as well as two sets of documentation. The software arrived before Thanksgiving, but yesterday we were notified that Adobe had cancelled production of the documentation. We've been able to track down most of the manuals online, but we're stuck when it comes to RoboHelp. We've never used this app before and really need some guidance. Help files are fine as far as they go, but we don't need information in spoonfuls -- we need help seeing the big picture. We need a big honking manual. There is a link to RoboHelp documentation on Adobe's web site, but all the docs refer to v.6 and earlier: http://www.adobe.com/support/ robohelp/documentation.html Another Adobe link leads nowhere: See -- http://www.adobe.com/ support/documentation/en/robohelp/ then click the Adobe RoboHelp 7: Getting Started link. All you get is an "Access Denied" page. Phoning Adobe Customer Support was a total waste of time. I spoke to several very nice young New Delhi denizens with faux Anglo names, all of whom were extremely polite and completely clueless (Adobe's fault, not theirs). We found and ordered a third-party RoboHelp book from Amazon, but have no way of assessing quality or completeness. So, can anyone recommend other resources for learning RoboHelp? (And when it comes to customer support, is Adobe the new Microsoft?) Many thanks for your consideration, --D Reynolds _______________________________________________ You are currently subscribed to Framers as gflato at nanometrics.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/gflato%40nanometrics .com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.