For each question, I'd ask them to specify a number in the range 1-5 from "Strongly Agree" to Strongly Disagree." Also, I'd include an option for them tell you that they don't care or the question doesn't apply.
And finally, one of the most important parts of preparing a survey or questionaire is testing it on half a dozen people, ideally customers, before you send it out. After they fill it our and you talk with them a bit, you'll find out quite a bit about how you should rephrase questions and what else you should be asking. If I were you, I'd use a free/cheap survey web site to run it, so it's quick and easy for the people to fill out and painless for you to interpret. surveymonkey.com is popular in the states. Finally, be aware that your survey isn't going to give you an accurate read on what customers want... it's going to survey customers that have both the time and interest to respond.... which is still worth doing. Art Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Tue, Nov 25, 2008 at 9:32 AM, Andersen, Verner Engell VEA < verner.andersen at radiometer.dk> wrote: > Hi > I am going to send out a questionnaire to our customers about > documentation. > > I am interested in good advice, maybe a template or a sample > questionnaire. > > I am interested in knowing whether customers prefer online help or the > paper manual, whether they need translated screen shots or they can live > English ones in all the translated versions of the manual, whether they > prefer task-orietend help or are happy with the screen based > context-sensitive help, whether there is something they can do without. > > Also these questions should be phrased so that we get the customers' > real opinion. Should the questionare be a mjultiple choice, and all the > questions be phrased so that you can select between the same choices for > the whole questionnaire? > > Please reply off list. > > > > Med venlig hilsen - Best regards > Verner Andersen > Technical Writer > > Radiometer Medical ApS > Phone +45 3827 3612 > Fax +45 3827 2727 > verner.andersen at radiometer.dk > -------------------------------------------------------- > > > > Radiometer Medical ApS > Akandevej 21 > 2700 Bronshoj > Denmark > Phone: +45 38 27 38 27 > CVR: 27 50 91 85 > > -------------------------------------------------------- > > Please be advised that this email may contain confidential information. > If you are not the intended recipient, please do not read, copy or > re-transmit this email. If you have received this email in error, > please notify us by email by replying to the sender and by telephone > (call us collect at +1 202-828-0850) and delete this message and any > attachments. Thank you in advance for your cooperation and assistance. > > In addition, Danaher and its subsidiaries disclaim that the content of > this email constitutes an offer to enter into, or the acceptance of, > any > contract or agreement or any amendment thereto; provided that the > foregoing disclaimer does not invalidate the binding effect of any > digital or other electronic reproduction of a manual signature that is > included in any attachment to this email. > _______________________________________________ > > > You are currently subscribed to Framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >