IMHO this is the list where you get all the technical assistance you
need anyway. For my part, Adobe can stop providing technical support
for the last major release, except for keeping access to the patches.
And that shouldn't cost them much; actually I think they still support
older releases that way.

Bodvar

2009/2/19 Dov Isaacs <isaacs at adobe.com>:
> For most products (FrameMaker included), Adobe stops providing
> technical support for a release as soon the second next release
> is made.
>
> Thus, Adobe currently supports FrameMaker 8 and FrameMaker 9.
> Prior to the recent release of FrameMaker 9, Adobe supported
> FrameMaker 8 and FrameMaker 7.2.
>
>        - Dov
>
>
>> -----Original Message-----
>> From: Diane Gaskill [mailto:dgcaller at earthlink.net]
>> Sent: Wednesday, February 18, 2009 9:00 PM
>> To: Dov Isaacs; Frame Users
>> Subject: RE: Desperately Need Legal FrameMaker 8!
>>
>> Dov, does Adobe have offical EOL dates on it's products, including how log a
>> version of a product is supported after Adobe stops selling the product?  If
>> so, is this information published?
>>
>> Thanks,
>> Diane Gaskill
>> ====================
>>
>> -----Original Message-----
>> From: framers-bounces at lists.frameusers.com
>> [mailto:framers-bounces at lists.frameusers.com]On Behalf Of Dov Isaacs
>> Sent: Wednesday, February 18, 2009 8:32 PM
>> To: Frame Users
>> Subject: RE: Desperately Need Legal FrameMaker 8!
>>
>>
>> For the record, I personally don't "get a vote" on these types of
>> issues either. One of the issues of selling licenses for older versions
>> has to do with the requirements for continuing technical support for
>> the older versions. But don't get me started on that.
>>
>>       - Dov
>>
>> > -----Original Message-----
>> > From: Alan Houser [mailto:arh at groupwellesley.com]
>> > Sent: Wednesday, February 18, 2009 7:54 PM
>> > To: Dov Isaacs
>> > Cc: Frame Users
>> > Subject: Re: Desperately Need Legal FrameMaker 8!
>> >
>> > I don't get a vote, but I would love to see Adobe reconsider this policy
>> > with FrameMaker 9. Historically, even "major" FrameMaker releases were
>> > evolutionary, not revolutionary, in the design and behavior of the
>> > application. While perhaps not ideal, it was reasonably straight-forward
>> > to maintain mixed-version FrameMaker deployments.
>> >
>> > Not so with FrameMaker 9. We have a new user interface, new behaviors
>> > (keyboard shortcuts come to mind), and new functionality. I would not
>> > want to run a mixed FM8/FM9 deployment in an organization. But the
>> > alternative is to upgrade everybody when an organization needs as few as
>> > one new FrameMaker license.
>> >
>> > I acknowledge that Adobe is in business to make a profit, and Adobe
>> > _wants_ everybody to upgrade. But there are costs and side effects of
>> > upgrading, particularly in workgroup deployments. Policies that "force"
>> > upgrades can lead to customer resentment and pursuit of
>> > non-Adobe-sanctioned sales channels.
>> >
>> > Adobe knows its markets far better than I do, but I bet Adobe could
>> > still sell plenty of FM8 seats, with acceptably low cannibalization of
>> > FM9 sales, if FM8 remained in the price book.
>> >
>> > -Alan
>> > ---
>> >
>> > Alan Houser, President
>> > Group Wellesley, Inc.
>> > 412-363-3481
>> > www.groupwellesley.com
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>>
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