In my experience (especially following recent conversations with our services guys), user preference for print vs PDF changes quite a lot with industry, country, and what the user's other product documentation is like. For example, in US hospitals, many users like the printed docs and see them as a sign of respect and our corporate ability as well as being a means to find intformation. German culture is much more green-minded than ours, so among our German customers, especially in manufacturing, printed docs are anathema, proof that we ignorant Americans will destroy our planet in short order. We normally ship a printed doc set with every purchase, but we are considering revising that, at least in the EMEA business area, to be a free option.
-----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Kelly McDaniel Sent: Thursday, January 22, 2009 11:40 AM To: framers at lists.frameusers.com Subject: PDF Documentation Quick Survey: Is it your experience that users view PDF documentation on their computer display in preference to printing it for use? If so, by what ratio of view:print? Opinions and SWAGs are fine. Kelly M. McDaniel Senior Technical Writer Pavilion Technologies A Rockwell Automation Company _______________________________________________ You are currently subscribed to Framers as jsgammato at imprivata.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/jsgammato%40imprivat a.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.