Saunders, Ian wrote: 

> My team are reviewing the Frame templates we use for producing PDF
> It has been suggested that we:
> *         Do not use chapter numbers/appendix letters
> *         Begin main index entries with a capital letter
> *         Put a logo (or message) on blank pages to show that they are
> blank in error.
> We have reached an impasse...
> I would be extremely grateful to anyone who can supply their take on
> relevant "industry standards" or maybe even point me at a definitive
> statement.

I suggest assembling a collection of user manuals and books relevant to
your industry as examples. I suspect you'll not find many embracing
these ideas. Then alternatingly repeat "Why?" and "But nobody else does
that!" until the proponents run screaming from the room. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
rgcombs AT gmailDOTcom

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