Does anyone have experience porting FrameMaker procedures (or online help procedures) into a SalesForce knowledgebase? I am considering a switch to Structured FrameMaker 8/DITA and I wonder if one of my benefits will be the ability to port individual procedures into a knowledgebase (or even a MySQL database) for access by customers. Our current knowledgebase includes only customized procedures, but it would help Support if all my known-good, reviewed, edited procedures were in there for them to use as-is or as a basis for customization.
John Sgammato Principal Technical Writer Imprivata, Inc. [v] (781) 674-2441 www.imprivata.com "OneSign is single sign-on for the rest of us, with an innovative technology that makes adding almost any application a snap, doing away with manually scripted login procedures, and saving time and money." - Information Security, "Products of the Year", 2006