The fact is that people don't like to read. Exhaustive training material 
is "exhaustive" to read.

If there are specific "do"s and "don't"s that are *not* intuitive, make 
a short 1-3 page list, print it on color paper, and put it in the box 
with the product. That they might read.

-- 
Regards,
Shmuel Wolfson
Technical Writer
052-763-7133

Garnier Garnier wrote:
> Hi listers,
>
> I would like some feedback on this issue which I am sure most of us face. 
> Please write to me directly as most of the time the mails form forums bounces 
> and I do not receive them. Not sure about the reason. 
>
> I put in a lot of effort to create an exhaustive training material. It 
> includes all information in detail and all the steps too are documentented in 
> simple English. The training material is very technical and includes all the 
> required details and instructions. Still none of the engineers bother to read 
> the contents and when they are at the customer site for training they start 
> complaining that nothing is working. The engineers are familiar with the 
> product no doubt about it but there are certain "do's" that they ought to 
> know and which is documented in the training material which none bother to 
> read. 
>
> I welcome suggestions for improvement in the document or otherwise that will 
> prompt the end user to read the training material contents instead simply 
> complaining "nothing is working". 
>
> B/R 
> Garnier
>
>
>
>       Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! 
> Edition http://downloads.yahoo.com/in/firefox/?fr=om_email_firefox
>
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