The fact is that people don't like to read. Exhaustive training material is "exhaustive" to read.
If there are specific "do"s and "don't"s that are *not* intuitive, make a short 1-3 page list, print it on color paper, and put it in the box with the product. That they might read. -- Regards, Shmuel Wolfson Technical Writer 052-763-7133 Garnier Garnier wrote: > Hi listers, > > I would like some feedback on this issue which I am sure most of us face. > Please write to me directly as most of the time the mails form forums bounces > and I do not receive them. Not sure about the reason. > > I put in a lot of effort to create an exhaustive training material. It > includes all information in detail and all the steps too are documentented in > simple English. The training material is very technical and includes all the > required details and instructions. Still none of the engineers bother to read > the contents and when they are at the customer site for training they start > complaining that nothing is working. The engineers are familiar with the > product no doubt about it but there are certain "do's" that they ought to > know and which is documented in the training material which none bother to > read. > > I welcome suggestions for improvement in the document or otherwise that will > prompt the end user to read the training material contents instead simply > complaining "nothing is working". > > B/R > Garnier > > > > Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! > Edition http://downloads.yahoo.com/in/firefox/?fr=om_email_firefox > > _______________________________________________ > > > You are currently subscribed to Framers as shmuelw1 at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/shmuelw1%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > >