Hi Rob,
What happens if you use plain Arial in Word, does that have the same result? Note that in your mail message the character is also not available. Normally in Windows 7 you should use Arial - that's fully Unicode (or any other Open Type Unicode font). I guess Arial Unicode is an old font that was used in previous windows versions that did not support Unicode natively. It may have different character encoding. Best way to paste Unicode text from Word into Framemaker is to use Paste Special and then choose Unicode or RTF. HTH, Kind regards, vriendelijke groet, Wim Hooghwinkel iDTP - Technical Communication Consultant Adobe Certified Expert (ACE) in FrameMaker tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @NLDITA <mailto:info at idtp.eu> info at idtp.eu www.idtp.eu www.nldita.nl FrameMaker support: framemaker at idtp.eu