Brad,

Since you mention that you're on XP, have you installed the PostScript
printer Hotfix from Microsoft?

That would be my starting point for trouble-shooting, I think.

http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html

http://support.microsoft.com/kb/952909/en-us



Art Campbell
          art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358


On Mon, Jul 12, 2010 at 11:39 AM, Brad Simmons <bsimmons at agleader.com>wrote:

> Dear Frame Users,
>
> I am a long-time user of FrameMaker who has recently been plagued with a
> problem that I've never encountered before: When I make .PDFs, I usually
> have swaths of pages with some headers and some page numbers missing.
>
> I am using unstructured FrameMaker 8 on a Windows XP platform to create
> books that are usually more than 300 pages. When I go to print a book, I
> first open up all of my chapters. Then I choose "File_Print Book" (I never
> do "Save As PDF"). I print directly to .PDF, without making a separate
> Distiller (.prn) file.
>
> Beginning a few weeks ago, the .PDFs that were created had some headers and
> page numbers missing. Usually, these missing headers and page numbers were
> on consecutive pages - as an example, pages 20-40 would have missing page
> numbers. I would then reattempt the creation of a .PDF oh, two, three or
> sometimes four times, with the result that the exact same headers or page
> numbers would be missing. The ironic thing is that these headers and page
> numbers would appear as normal in the original FM files.
>
> Fortunately, I have managed to get a successful .PDF created with all
> headers and page numbers after my fourth, fifth or sixth try. But this has
> changed a relatively quick process into an irritating process that takes
> much, much longer.
>
> Worse, the missing page numbers and header problem is appearing across
> numerous files, in numerous books. And this problem has appeared out of
> nowhere - It's as if one day I did not have disappearing headers and page
> numbers, and the next day I did.
>
> Hence I'm wondering: Why is this happening? And does anyone know how I
> could fix this problem?
>
> I described this problem one friend of mine who told me to re-create and
> reassemble my book file from scratch. I did that, to no effect. This same
> friend suggested that I first make a .prn file, but I have never seen the
> value in taking this extra step - and when I tried this longer route to PDF
> creation, it too didn't solve the problem. I also went to Adobe's website
> and found several patches for FM 8. I downloaded those, and these did not
> help either.
>
> So now I'm grasping at straws - I'm increasing the amount of RAM in my PC
> from 2 GB to 4 GB, just in case this .PDF creation woes have been caused by
> a lack of memory. About the only other thing I could do would be to upgrade
> from FM 8 to FM 9 but I don't know if that would solve the problem either.
> Since I don't know the cause, of the problem I cannot guess at the solution.
>
> Does anyone else have other ideas to fix this?
>
> Brad Simmons
> Technical Writer
> Ag-Leader Technology
> Ames, Iowa
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