Hi Oran,
I'm unable to reproduce the bug on FM9p250 Win7. What settings are you using on the Import Formats dialog? Or does it matter what settings you use? --Mike > Date: Wed, 19 May 2010 05:17:15 +0000 > From: orandeep at comcast.net > To: framers at lists.frameusers.com > Subject: FrameMaker 9 Repeatable Hard Crash > > > > We have discovered a repeatable bug causing a hard crash in FrameMaker 9. By > hard crash I mean Frame locks up, goes sort of "white screen", starts eating > up the CPU, and requires Task Manager to break out, sometimes after multiple > attempts. It will drive the CPU to 100 percent, effectively disabling the > machine. Frame is fully patched p250. > > > > To demonstrate, just open a new file, insert a default table, such as Format > A, and Import Formats Current. You will go down hard. This happens on any > Windows version, XP, or 7, that we have been able to test. It happens on all > machines tested. > > > > I have also discovered that if you change the table designer settings to "No > Title" the issue goes away. If you add a title to an existing table and > import formats current you crash. > > > > More interesting facts: The task manager shows FrameMaker twice, even though > only one has been launched. You must actually terminate both entries in task > manager to break out. Then it takes a bit for the CPU usage to calm down. It > acts like Frame does not know how to handle "Current" and is trying to launch > Frame a 2nd time and freezing in the processes. > > > > If you import from a different file (not current) you do not crash. > > > > Of course we can avoid the crash by not importing current. But a more > insidious side of this is that we are getting random instant crashes while > performing operations on large book files that are causing serious > reliability and usability issues with our attempted upgrade to Frame 9. > Researching the issue is taking time that we do not have. So far it looks > like it is files with tables that are triggering these random crashes as > well. If we cannot reliably operate on our books we will not be able to > upgrade to Frame 9. We do thousands of processes a year and random crashes > would be a nightmare. > > We are using structured files, but unstructured ones have the same issue. > > > > Is anyone else experiencing these issues, or does anyone have any clues as > how to prevent them? > > Thanks > > Oran > _______________________________________________ > > > You are currently subscribed to framers as mt_pearson at hotmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/mt_pearson%40hotmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. _________________________________________________________________ Hotmail is redefining busy with tools for the New Busy. Get more from your inbox. http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_2
