Hi Rob, ? I absolutely agree with you. When there is a problem and Framemaker crashes, it is very hard to understand what caused it to crash. Neither crash logs nor error numbers are helpful in this case. I think adobe could do a better job and provide some documentation that helps to debug FM instability problems and a tool that analyzes a crash log. ? Kind regards, Roman
From: Rob Shell <[email protected]> To: framers at lists.frameusers.com Sent: Thursday, August 2, 2012 2:01 PM Subject: An apology to Adobe staff who have helped others and to Dov Isaacs who, have contributed mightily to this list. Hi Framers. An apology to Adobe staff who have helped others, [but not me!}? and especially to Dov Isaacs and others who have contributed mightily to this list. What I would like to reiterate and why I keep complaining is that pricey revisions which do not really improve stability are extremely hard to swallow. I am not simply criticizing for the sake of mouthing off. I earn my living with FM9 and I am not going anywhere else. I believe that that much FrameMaker information is locked away from users. For example, how would the FM user interpret the following set of error messages which I received today? Framemaker error 9004 8847891 5207138 5269791 Would the Adobe Forums help? No post on the forum for these. Would Google help? No hits Would the manuals help? Hell, no I have spent a lifetime working on computers in every conceivable situation from mainframes to laptops and I know what a good manual is. Alas, FrameMaker does not have one. An example of a bad manual might be the IBM JCL manual [Job control language] while a good manual might be the SPSS manual. {Statistical Package] Perhaps the best software manual ever written. As Software manufacturers retreated from print manuals, a market gap opened for the "missing" manuals.? These increased the cost of the product and simply are not good enough except to start. Since we pay top dollar for Adobe products, perhaps we can be assured of a review of their manual policy. Rob Shell Windows Seven FrameMaker 9 patched 4 GB RAM 3 TB hd ******* _______________________________________________ You are currently subscribed to framers as banks_roman at yahoo.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/banks_roman%40yahoo.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20120805/07fdb747/attachment.html>
