Try this:

When you go to File > Print Book > PDF Setup > Links tab > Make sure Create 
Named Destinations for... is selected.

Nadine




>________________________________
> From: Terri Schultz <tjs_badger at hotmail.com>
>To: framers at lists.frameusers.com 
>Sent: Thursday, May 10, 2012 9:16:21 AM
>Subject: FM9: Cross refs lost when building a PDF
> 
>
> 
>Hello, everyone:
>
>Unstructured FM 9, Windows 7, Acrobat 9 Pro. All updates are installed.
>
>I have a document with many cross-references (x-ref). Most x-refs are to 
>paragraphs (normally headings). I also use x-refs to cross ref markers (not 
>paragraphs). Normally the x-refs to markers are used when I refer to a 
>specific step in the procedure (repeat from step 4, or if x, go to step 4). 
>None of my co-workers use cross-refs to markers, they all x-ref to paragraphs.
>
>In FM, the x-refs to markers work. However, when I build a .PDF, the x-refs to 
>markers don't work, but all the x-refs to paragraphs do work. We are not sure 
>how long this has been happening; I check for broken x-refs in FM, before I 
>build the PDF. I don't check every x-ref in the PDF. A co-worker duplicated 
>the problem when he ran a test using both types of x-refs.
>
>Short term, I will replace all x-refs to markers with x-refs to paragraphs. 
>I'd like to know why this is failing, and if there is anything I can do to 
>make it work. Creating x-refs to numbered procedure step paragraphs is very 
>time-consuming; we have hundreds, if not thousands, of numbered steps, in the 
>docs we work with.
>
>Thank you for your help!
>
>Terri
>
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