Maybe that function is controlled by your IT department. Nadine
>________________________________ > From: Alison Craig <Alison.Craig at ultrasonix.com> >To: "framers at lists.frameusers.com" <framers at lists.frameusers.com> >Sent: Wednesday, May 30, 2012 2:32:07 PM >Subject: Reinstalling FM9 (WAS: Problems with PDF creation since Windows >update) > > >How do I ?Deactivate? FM9 before uninstalling and reinstalling, if >?Deactivate? is grayed out on the Help Menu? >? >Alison >? >? >Alison Craig? >Technical Documentation Lead > >604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508 >Ultrasonix Medical Corporation | www.ultrasonix.com > > >? >From:Magnus, Thomas C [mailto:Thomas.Magnus at Teradata.com] >Sent: Wednesday, May 30, 2012 10:55 AM >To: Alison Craig >Subject: REinstalling FM9 (WAS Problems with PDF creation since Windows update) >? >Alison, >? >When installing FrameMaker, be sure to clear (deselect) the option to install >the PDF Add-On? that is included with FrameMaker. I?ve heard that the PDF >Add-on causes problems if you subsequently install Acrobat (the full product). >? >Tom >? >From:Alison Craig [mailto:Alison.Craig at ultrasonix.com] >Sent: Wednesday, May 30, 2012 10:47 AM >To: framers at lists.frameusers.com; Laura Fergusson (l.fergusson at >codestuff.net); Magnus, Thomas C >Subject: RE: Problems with PDF creation since Windows update >? >One other piece of information? >? >When I try Save as PDF I get the following message: To execute "Save as PDF" >command you must have Acrobat Distiller version 5.05 or higher installed. >? >When I open Distiller and look, the About Box says I?m using Distiller version >9.5.1283. >? >Alison >? >From:framers-bounces at lists.frameusers.com [mailto:framers-bounces at >lists.frameusers.com] On Behalf Of Alison Craig >Sent: Wednesday, May 30, 2012 10:42 AM >To: Magnus, Thomas C; Laura Fergusson; framers at lists.frameusers.com >Subject: RE: Problems with PDF creation since Windows update >? >Thanks, that solved part of my problem as Print Book can at least see the >Adobe PDF printer again, but it still won?t recognize any joboption files. >? >Does anyone know where FrameMaker looks for joboptions? I?ll copy them in >manually if I have to ? although I can?t figure out why they would go missing. >? >Alison >? >? >From:Magnus, Thomas C [mailto:Thomas.Magnus at Teradata.com] >Sent: Wednesday, May 30, 2012 10:34 AM >To: Alison Craig; Laura Fergusson; framers at lists.frameusers.com >Subject: RE: Problems with PDF creation since Windows update >? >Alison and Laura, >? >I had an ?issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints >fine. >? >Performing the following steps resolves the error for me. Although I had >previously cleared this option in Printing Preferences, the solution seems to >be clearing this option in the Printing Defaults. >? >??? http://forums.adobe.com/thread/617432 >? >.?????????????? On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the >issue for me: >? >1.?????? Click the Start menu, and then click Devices and Printers >2.?????? Right-click the Adobe PDF printer, then click Printing Preferences, >and then deselect Rely on system fonts only; do not use document fonts >3.?????? Click OK >4.?????? Right-click the Adobe PDF printer, then click Printer Properties, >then click the Advanced tab, and then click Printing Defaults >5.?????? On the Adobe PDF Settings tab, deselect Rely on system fonts only; do >not use document fonts, and then click OK. >6.?????? On the Adobe PDF Properties dialog, click OK >? >Hope this helps, >Tom >? >? >From:framers-bounces at lists.frameusers.com [mailto:framers-bounces at >lists.frameusers.com] On Behalf Of Alison Craig >Sent: Wednesday, May 30, 2012 10:22 AM >To: Laura Fergusson; framers at lists.frameusers.com >Subject: RE: Problems with PDF creation since Windows update >? >I may have stumbled on this problem as well, although I am now completely >confused. >? >On Monday, I tried to install the Acrobat 10 trial and had issues as I didn?t >uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the >Acrobat 9 installation, I could no longer do anything with PDFs in FrameMaker. >This includes Print Book as FM9 doesn?t seem to recognize Distiller, although >Distiller is really still there and opens just fine. >? >Before I reinstalled anything, I was planning to contact the List to see what >order I should do things in (ie, which comes first Acrobat or Frame >reinstall?). >? >Given Laura?s issue, maybe my issue has nothing to do with my Acrobat problems >and actually relates to the Windows updates ? or not! >? >Does anyone have any thoughts? >? >FM 9 Version: 9.0p255 >Unstructured >OS: Windows 7, 64 bit >? >Alison >? >? >Alison Craig? >Technical Documentation Lead > >604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508 >Ultrasonix Medical Corporation | www.ultrasonix.com > > >? >From:framers-bounces at lists.frameusers.com [mailto:framers-bounces at >lists.frameusers.com] On Behalf Of Laura Fergusson >Sent: Tuesday, May 29, 2012 5:34 AM >To: framers at lists.frameusers.com >Subject: Problems with PDF creation since Windows update >? >Has anyone else had problems with creating PDFs from Framemaker since the >weekend? >There appear to have been 3 Windows updates on Sunday evening and since then I >can?t Save as PDF. >? >I?m using Frame 8 on Windows 7. >? >I am now resorting to trying to save as a ps and then distilling, like I used >to do in the dim and distant past... >? >If anyone has any ideas, that would be great. I have tried using System >restore but for some reason it keeps failing no matter which point I choose. >? >Many thanks >Laura >_______________________________________________ > > >You are currently subscribed to framers as generic668 at yahoo.ca. > >Send list messages to framers at lists.frameusers.com. > >To unsubscribe send a blank email to >framers-unsubscribe at lists.frameusers.com >or visit >http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca > >Send administrative questions to listadmin at frameusers.com. Visit >http://www.frameusers.com/ for more resources and info. > > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20120530/6794c62f/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.gif Type: image/gif Size: 2038 bytes Desc: image002.gif URL: <http://lists.frameusers.com/pipermail/framers/attachments/20120530/6794c62f/attachment.gif> -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 5197 bytes Desc: image001.jpg URL: <http://lists.frameusers.com/pipermail/framers/attachments/20120530/6794c62f/attachment.jpg>
