Thank you everyone for your responses. I truly appreciate the support and understanding. I have an offer of help and should be able to resolve my issue.
Thank you again, TVB From: [email protected] [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tammy Van Boening Sent: Wednesday, April 10, 2013 7:15 AM To: framers at lists.frameusers.com Subject: OT: Adobe Product Nightmare for Acrobat 9 - Will someone from Adobe step up to the plate? All, I am posting to this list hoping that someone from Adobe is reading this and will step up to the plate. I purchased a copy of Adobe Acrobat Pro Extended 9 over 2 1/2 years ago. I purchased a disk from Adobe. The disk got packed in a recent move and is in storage and I cannot get to it. I have contacted Adobe for a replacement download link or disk. I have the valid license number and order number. Adobe is refusing. They say that they only thing that they can do is purchase an upgrade from them. Why should I have to purchase an upgrade if I have already purchased a copy? Adobe said that is was "my fault" because I purchased a disk and had I purchased a download link instead, that I could access that link from my account and all would be OK. So, Adobe gives you an option of purchasing a disk, but doesn't tell you that if you lose it or misplace it that you're screwed - that really you should use only the downlink link option? Certainly, I can't be the only one who has run into this issue before and I don't make this a habit. This is one misplaced disk in like 17 years of purchasing Adobe products. Here's the rub . . .they willingly give me a link to a site for downloading updates to Acrobat 9, but not a link to the initial installation? I am just so flippin' sick and tired of Adobe's nonchalance about customer service and how they absolutely loved telling me that I had to spend more money w/ them for them to help me. TVB -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20130410/ed32261a/attachment.html>
