Hello Framers, I am the product manager of FrameMaker. Thanks for bringing this issue to our attention. We have already isolated the cause of this issue and are now working aggressively to provide a solution to our users. That being said, we do realize that many of you are blocked on your daily work due to this issue. We sincerely apologize for this and completely understand the difficult situation you are in.
While we work on a solution, we want you to be able to continue doing your work and be productive. For this, I have posted more details and a workaround to this issue on my blog post http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html. This workaround will enable you to continue working with FM10 in the interim. I will be posting regular updates as and when they become available on this blog post. So, please do keep checking the blog post for more details. Our hope is to provide a complete solution within the next 24 hours. Thanks for your patience and understanding. * Note that this issue affects only FrameMaker 10 users and not those users using other versions of the product Regards, Kapil Verma Sr. Product Manager, FrameMaker and FrameMaker Publishing Server -----Original Message----- From: framers-bounces at lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent) Sent: Wednesday, January 02, 2013 2:40 PM To: framers at lists.frameusers.com Subject: Re: FrameMaker 10 does not start ("licensing expired") Importance: High Dear Anjaneai, Is there a solution yet? As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3. Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC. What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights?? Happy New Year to all Framers! Kind regards, Tom Tom?De Rouck SGS Documentation Services Junior Project Manager Message: 4 Date: Tue, 1 Jan 2013 16:16:50 +0530 From: Anjaneai S <anjan...@gmail.com> To: Shlomo Perets <shlomo2 at microtype.com> Cc: framers at lists.frameusers.com, techshoret at yahoogroups.com Subject: Re: FrameMaker 10 does not start ("licensing expired") Message-ID: <CAMg4Z0eoxdzEPvkskUZomub0w_aY+E6bhta4RCJk1UhhAg3LjA at mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Hi Shlomo, First of all, a very Happy New Year to all dear Framers! Can you please try the steps suggested here - http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service. Please share me your findings. Good luck! Thanks, Anjaneai On Jan 1, 2013 3:06 PM, "Shlomo Perets" <shlomo2 at microtype.com> wrote: > > As of this morning, when starting FM10 a message indicating "licensing > expired" shows up, and the program would not run. > (likely related to the change of year -- best wishes for 2013!) > > Other FM10 users in different locations encountered a similar problem. > > The Adobe chat representative suggested contacting Adobe tech support > by phone, where I (expectedly) got a "closed for the holiday" message. > > FM11, FM9 and FM8 do start as expected. > > > Shlomo Perets > > MicroType, http://www.microtype.com > FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat > TimeSavers/Assistants > > > _______________________________________________ Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company. Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email. All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at http://www.sgs.com/en/Terms-and-Conditions.aspx _______________________________________________ You are currently subscribed to framers as kverma at adobe.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
