You should be fine - just re-install Acrobat first & keep an eye on the FM installer (use the Custom option if presented with one) to ensure that it doesn't clobber your Acrobat with the "headless" version it ships with.
________________________________ From: Framers <framers-bounces+jeff.coatsworth=jonasclub....@lists.frameusers.com> on behalf of Ken Poshedly <poshe...@bellsouth.net> Sent: February 6, 2020 6:13 PM To: FrameMakers Users Subject: [Framers] Windows 10 woes affecting Adobe installs Folks, Due to a corrupted file (or files) somewhere in my Windows 10 installation, I may be faced with having to do a "custom reinstallation" of that operating system. I learned of this problem (the corrupted files) only after trying to run two different supposedly "built-in" Windows 10 apps ("Moviemaker" and "Photos"), but neither show up in my system and I got an error pop-up box when I tried to download them from the online Microsoft Store (they're both free). Telephone support and remote access by Microsoft technicians confirmed this problem and various attempts have been made over the past three weeks to reinstall Windows 10 on top of the current installation without messing with my current apps and files, but to no avail; the attempted reinstallations all took almost all night in every case and resulted in a black desktop screen with no window like we're used to seeing, no folder/file icons and an empty, nonfunctional task bar at the bottom of the screen. More details can be provided, but it's just too much to go into here.) ANYWAY, I did locate my FrameMaker 10 installation file (yep, that's what I have and can't afford to bump it up and do NOT want to pay a perpetual monthly subscription fee), my Adobe Acrobat Version 9 Professional installation CD (another oldie-but-goodie) and their product keys (serial numbers). I know that a Windows 10 "custom reinstallation" will wipe out all my stuff, but I have my data backed up on an external hard drive. I know that before doing the Windows 10 custom reinstallation, I must first deactivate FrameMaker, then reinstall it after the Windows 10 custom reinstallation is successful and use the FrameMaker product key to once more activate it. I did this once before when moving FM10 from one computer to another and was much relieved when it worked. But my Acrobat installation has all of a sudden been acting up since last Friday. (Perhaps a Microsoft technician inadvertently deleted something? I don't know because it was all done very quickly.) Now, after a few seconds of Acrobat being open, a pop-up in the middle of the screen appears. The pop-up title is "Licensing for this product has stopped working". The body text in the pop-up states the following: "You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling this product or contacting your IT administrator or Adobe customer support for help." The number "148:3" in parentheses appears below the body text. Clicking on the OK button at the bottom right or the "X" at the top right of the pop-up closes the program. I _can_, however, open the program and QUICKLY get it to print before the pop-up appears, but that's it. Also, the nonfunctionality of Acrobat prevents FrameMaker from distilling generated postscript files into pdf files. When I click on a "ps" file, Distiller opens but a pop-up immediately appears on top of it with a red ball and white "X" and body text stating: ******************************** Unable to find "Adobe PDF" resource files. "C:\Program Files (x86)\Adobe\Adobe9.0\Acrobat\AMT" You must have Administrator priveleges to install these files. Please contact your local system administrator. ******************************** (The asterisks here are mine. The quote marks are part of the actual body text.) Clicking on the OK button at the bottom right or the "X" at the top right of the pop-up closes Distiller. I have checked my C-drive and the complete path DOES exist as stated and has what I believe are the necessary folders and other cryptic files needed to do the job. I have absolutely NO friggin' idea what's going on here. So: 1. Is any of this in any way familiar to any of you? And if so, what was your situation? 2. Adobe Acrobat does NOT have a "Deactivate" option under the "Help" drop-down, thus I nervously assume that it is not required before uninstalling it and reinstalling the program (whether it's on the same or a different computer), correct? Otherwise, what do I do? Sorry to be so long-winded and detailed but I assume we're technical writers and that's what we do. I can be reached off-list at poshe...@bellsouth.net -- Ken in Atlanta _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com