I am banging my head against a brick wall here, and Adobe is trying to figure out what is going on as well, but I thought that I would post to the list to see if anyone has run into the same issue:
I have Windows 11, 64 bit and have Framemaker 2019 installed and updated to date for the last version available. I have Adobe Acrobat Pro 2020 also installed and updated to the latest version available. I have the Roboto Font Family installed in C:\Windows\Fonts. I have confirmed that all the fonts are properly installed. They are the Open Type fonts available from Google that I received from a client (and they from Google) and these are the exact same fonts that are available from https://fonts.adobe.com/fonts/roboto. (In fact, there is even the disclaimer for these fonts on the Adobe site that they are from Google.) In Framemaker, when I am setting up my template and creating the necessary paragraph tags, all the installed Roboto font families are available on the Font tab in the Paragraph Designer and all the available variations w/in these families (Bold, Italic) are available as options, so all is working correctly in Framemaker 2019. I always use the Publishing option in Framemaker to produce my PDFs. However, I always create a custom settings/job options file that stipulates the fonts that I want to embed for a specific template/client. (It's the standard procedure to do so, but for reference, see https://www.rockymountaintraining.com/adobe-framemaker-how-to-edit-the-pdf-preset-list/.) When I am creating the custom job options file in Distiller 2020, this is where I run into the issue: Adobe Distiller is NOT recognizing all the installed Roboto fonts. In the Fonts source list, C:\Windows\Fonts, only a very small subset of all the installed Roboto fonts are available for selection. And it appears to be helter skelter as to which fonts are available for embedding and which are not. For example, none of the Roboto Thin variations and none of the Roboto Light variations are available, Roboto Black is available, but not Roboto Black Italic and yet all the variations of the Roboto Condensed (Bold, Italic, etc. ) are. And for reference, https://helpx.adobe.com/fonts/kb/fonts-not-showing-in-the-menu.html, none of these possible reasons is applicable and again, I have confirmed these reasons are not applicable with Adobe. Acrobat is simply not recognizing these fonts and I cannot create the needed custom job options file to properly embed the needed fonts in the final PDF . And I have confirmed emphatically with Adobe support that Framemaker 2019 and Acrobat Pro 2020 do absolutely work and are supported on Windows 11. So far, FM2019 is cooperating, but the even newer product Adobe Acrobat Pro is the one giving me fits. Thanks! TVB Tammy Van Boening Tammyvb at spectrumwritingllc dot com www.spectrumwritingllc.com _______________________________________________ This message is from the Framers mailing list Send messages to [email protected] Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to [email protected]
