On 8/25/12 12:46 AM, Robert Houllahan wrote:
> It hard to run a film lab. Mistakes get made.
>
When I was in college I read the back of a lab order sheet, it was very 
interesting.

Essentially once you drop off the film the lab could intentionally 
destroy your film, open and expose it to lights, etc. etc. and all they 
would be responsible for was giving you free developing for the amount 
of film that was destroyed.

The images are irreplaceable, and no value can be put on it. imagine if 
the Zapruda film had been mis-developed. Try cashing in on the insurance 
on that one - "Okay, so first we got to get a new president. . ."
It sucks when the film is destroyed, and Pac lab may not be the lab for 
you, you may not connect with them as you or they wish. Plus we don't 
know the details of the entire conversation - probably no need to share, 
we've all had conversations that end similar to yours - I've had film 
ruined because someone elses film ahead of mine had been spliced badly 
(by the film maker not the lab) and it sucks, heart breaking, so 
difficult to continue on and you just want to blame someone else, never 
use that camera again, blame Kodak, Fuji, even yourself for choosing 
that path - I still will never forgive the neg cutter who gave me a jump 
cut despite my explicit order not to - saved me 50 cents a splice, and 
I'm sure others swore by him, and I could tell you more stories and 
stories.

Mourn, grieve, find another lab if you can, or if not approach PAC lab, 
and say you want it professional, and take the emotion out of it, and 
move forward.

We all feel your pain, and understand the situation, we've had it happen 
to us, don't let it discourage you.

Best

-- 
Steven Gladstone
New York Based Filmmaker
917-886-5858
http://www.gladstonefilms.com
http://indiekicker.reelgrok.com/
http://www.blakehousemovie.com
http://www.hellion.gladstonefilms.com

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